My name is Dan, I am a 25B (IT Specialist) in the US Army. I work as the lead administrator, Information System Security Officer (ISSO) and Telephone Control Officer (TCO). I manage over 500 user accounts with folder privileges and email distribution groups. I am proficient with active directory, remote desktop and software installation; as well as provisioning computers, printers, and phones. Create user accounts for both unclassified and classified systems, as well as processing security violations for the aforementioned systems. I am confident in my troubleshooting abilities to the point where I know the issue 95% of the time.