Corey Black Email & Phone Number

Charlotte, NC, US

Charlotte, North Carolina, United States

• Maintain daily Product Upload from direct Service Tech orders with aftermarket suppliers, associate new Site Locations, and establish new Universal Part number Inventories into Microsoft Dynamics SL Database.
• Generate Purchase Orders and order various types of parts primarily associated with warehouse equipment.
• Confirm processes for order submission are followed by Service Technicians across entire lower 48 States.
• Perform selected Accounts Payable and Accounts Receivable functions including credits for returned, missing, or incorrect products along with expediting Vendor and Customer Open Account Setups.
• Generate and transmit Shipping Labels for UPS packages as well as LTL shipments with various carriers.

Charlotte, North Carolina, United States

• Researched and resolved Service Tech repair parts requests for Raymond, Toyota, and Competitive Forklifts.
• Accessed Breakdowns and Schematics via websites and physical Manuals to determine needed parts.
• Established costs, appropriate margins, and order requested parts from established and new vendors.
• Maintained remote location Consignment Inventories, resolved discrepancies, and requisitioned new orders.
• Reviewed and submitted Vendor Purchase Orders, assigned freight charges, and tracked parts backorders.
• Initiated process improvements with Outlook email and Everywhere Remote Applications parts requests.

Charlotte, North Carolina Area

• Established standard protocols and organization of the Preventive Maintenance Program for Charlotte Branch.
• Procured parts and negotiated costs before submitting Purchase Orders to vendors via EDI, eMail, or Fax.
• Initiated and managed bi-weekly conference calls for Branch Managers, Equipment Specialists, and Service Technicians to ensure equipment installations were compliant with DHEC Regulations and Corporate policy.
• Mentored Service Technicians on Customer Interaction to maintain professional communication and presence.
• Originated and updated Service Routes by creating maps that enable logistics planning and minimize travel.
• Prioritize Onsite Service Calls by PMA Contract, Customer Revenue, and triage needs before scheduling.

Charlotte, North Carolina Area

• Managed 50 Customer Technical Support Employees for Voice over IP (VoIP) Vonage Internet phone service.
• Guided my Technical Support Team to utilize the Scientific Method to resolve network and telephony issues.
• Analyzed and streamlined procedures to reduce employee errors and Time on Call by 17 percent.
• Generated Call Reports for Call Center Management and Resolution Box Diagram Plots for Tier 1 Support.

Charlotte, North Carolina Area

• Received inbound calls and resolved customer issues within the data center environment.
• Monitored customer equipment and internet data flow to ensure telephony connectivity.

Charlotte, North Carolina Area

• Resolved computer issues escalated from Tier One Technical Support Group.
• Supported diverse software including Microsoft Office applications and antivirus software.

Charlotte, North Carolina Area

• Cold called and setup Webster accounts in Louisiana, Texas, Mississippi, and other new territories.
• Increased sales with follow up calls and confirming by action the value and integrity we offered.

Bachelors Of Arts, Business Administration, 4.0

Graduated Summa Cum Laude Beta Gamma Sigma Honor Society Member Phi Beta Delta Honor Society Member Deans List

Associates, Applied Science; Information Technology And Networking, 4.0

Graduated Summa Cum Laude Honor Society Officer Dean’s List