Jan 2020 - Present
AeroLeads people directory · profile
Wayne Smith Email & Phone Number
Operations guy with a passion for customer success.
at
10k Project
1 work email found
@10kproject.org
3 phones found area 818 and 844
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Operations guy with a passion for customer success.
Location
Los Angeles, California, United States
Company size
Who is Wayne Smith? Overview
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Quick answer
Wayne Smith is listed as Operations guy with a passion for customer success. at 10k Project, a company with 6 employees, based in Los Angeles, California, United States. AeroLeads shows a work email signal at 10kproject.org, phone signal with area code 818, 844, and a matched LinkedIn profile for Wayne Smith.
Wayne Smith previously worked as Founder at 10K Project and Customer Experience Program Manager at Patientpop Inc.. Wayne Smith holds Bachelor Of Arts (B.A.), Philosophy, 3.9 from University Of California, Los Angeles.
Company email context
Email format at 10k Project
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{first}@10kproject.org
89% confidence
AeroLeads found 1 current-domain work email signal for Wayne Smith. Compare company email patterns before reaching out.
Profile bio
About Wayne Smith
I specialize in audience monetization. Growth and conversion. ✌🏻
Listed skills include Management, Social Media, Customer Service, Leadership, and 41 others.
Current workplace
Wayne Smith's current company
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10K Project
7 roles
Wayne Smith work experience
A career timeline built from the work history available for this profile.
Customer Experience Program Manager
-Built a lean scalable retention focused CX department that resulted in 5.2M of ARR retained in 2019.-Designed and implemented processes that resulted in a 50% decrease in customer churn.-Categorized customer feedback into a multi-tiered data structure empowering a robust VOC program.-100% employee retention rate in 2019 with top eNPS scores in the.
Oct 2019 - Mar 2020
Sr. Manager Of Customer Retention
Accomplishments:-Developed a lean retention program that resulted in $800k ARR retained in Q2-Q4 2017 from clients who were considered lost and unable to be renewed.-Reduced average customer churn rate by 30%.-Designed, implemented, and trained a cross functional process for managing retention opportunities.
Feb 2018 - Oct 2019
Manager Of Customer Retention
-Designed and implemented CX operations that resulted in 50% reduction in customer churn-Hired and trained a brand new team in the org with all original processes
Feb 2017 - Feb 2018
Implementation Manager
-Working hand in hand with customers to implement software into business operations-Maintained a best in class CSAT score-Helped lead initiatives to optimize implementation processes
Mar 2016 - Jan 2017
Sr. Manager Of Operations
- Highlights:
- Hired, trained, and managed 30+ employees.
- Grew a brand new retail location to over 1.7 million in revenue in the first year.
- Developed a credible community presence with local organizations and leaders.
- Optimized legacy operations resulting in reduced labor costs and simplified training routines. Cronies Sports Grill is a fast casual family restaurant located in the Ventura County area of Southern California. I was.
- Recruiting, interviewing, hiring and training a staff for a new retail location.
Aug 2014 - Sep 2015
Director Of Online Marketing
Developed interconnected digital marketing strategies and content for multiple social media platforms, including Snapchat, Instagram, Facebook, Twitter.Developed a community engagement strategy resulting in a 500% increase in user generated content.Developed incentivized social media campaigns and managed disbursement of prizes.Developed an implemented an.
Aug 2012 - Aug 2014
Team & coworkers
Colleagues at 10k Project
Other employees you can reach at 10kproject.org. View company contacts for 6 employees →
1 education record
Wayne Smith education
FAQ
Frequently asked questions about Wayne Smith
Quick answers generated from the profile data available on this page.
What company does Wayne Smith work for?
Wayne Smith works for 10k Project.
What is Wayne Smith's role at 10k Project?
Wayne Smith is listed as Operations guy with a passion for customer success. at 10k Project.
What is Wayne Smith's email address?
AeroLeads has found 1 work email signal at @10kproject.org for Wayne Smith at 10k Project.
What is Wayne Smith's phone number?
AeroLeads has found 3 phone signal(s) with area code 818, 844 for Wayne Smith at 10k Project.
Where is Wayne Smith based?
Wayne Smith is based in Los Angeles, California, United States while working with 10k Project.
What companies has Wayne Smith worked for?
Wayne Smith has worked for 10K Project, Patientpop Inc., and Cronies Sports Grill.
Who are Wayne Smith's colleagues at 10k Project?
Wayne Smith's colleagues at 10k Project include Denny Setiawan, Brian Smith, and Yousef Ahmadi.
How can I contact Wayne Smith?
You can use AeroLeads to view verified contact signals for Wayne Smith at 10k Project, including work email, phone, and LinkedIn data when available.
What schools did Wayne Smith attend?
Wayne Smith holds Bachelor Of Arts (B.A.), Philosophy, 3.9 from University Of California, Los Angeles.
What skills is Wayne Smith known for?
Wayne Smith is listed with skills including Management, Social Media, Customer Service, Leadership, Social Media Marketing, Project Management, Strategic Planning, and Sales.
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