● Managed the full employee lifecycle for onboarding and offboarding processes, and user administration in Microsoft 365, Azure, and Active Directory Management Platform (ADMP), overseeing account creation, permissions, security settings, and ensuring seamless access and compliance across cloud services.● Delivered technical support across Windows and MacOS environments, resolving hardware, software, and network issues for both in-office and remote employees.● Maintenance and roubleshooting of Zoom meeting rooms and video conferencing tools to ensure smooth operations for both local and remote teams.● Utilized EDR products (CrowdStrike, Armis, Netskope) for system monitoring and incident reporting, ensuring devices remained compliant with security policies.● Supported networking tasks including Wi-Fi systems, DNS, and DHCP configurations, optimizing network performance and troubleshooting issues as they arise.