Dominick Williams Email & Phone Number

Phoenix, Arizona, United States

In my current role, I have extensive experience in MS365 Management, including account management, account security (password monitoring, multi-factor authentication, and network/email tracing), SharePoint Management, Azure AD Credential Management, Integrated Active Directory User Management, and MS PowerShell. I am proficient in Endpoint Manager Device Management, InTune Application Deployment, Teams Management, MS License Distribution, and Outlook Email Management. Additionally, I have worked with hybrid On-Prem and Cloud accounts for B2B clients.I am skilled in Autotask/RMM, where I have used Remote Management Software, deployed RMM Scripted App, supported end-user devices, and migrated devices to Cloud management. I have expertise in ITGlue for internal knowledge base navigation, training, and documentation.For network management, I have utilized Unifi to monitor network status for multiple clients, updated wall-ports and network equipment, and configured network transmitters for building-to-building connections. I have managed phone systems using 3cx sip canopy hosting and Zulu, with Cisco and Grandstream devices.Printer management is another area of expertise, with proficiency in Windows Cloud Print, Printer Logic, and domain-based printer credentials. I have leveraged AI software for streamlined app deployment and troubleshooting.In addition, I have provided on-site support, resolving user issues in day-to-day technology use for schools and nonprofits. Overall, my current job encompasses a diverse range of responsibilities, contributing to the efficient operation of IT systems.

San Antonio, Texas, United States

As a Technical Support Specialist at Harland Clarke, I played a key role in the successful rollout of a new banking application. My focus was providing expert support for high-level personal security software, ensuring the protection of sensitive customer information. I excelled in troubleshooting complex technical issues and delivering exceptional customer service via phone. I documented customer interactions, escalated critical issues, and collaborated with cross-functional teams. My dedication to maintaining the privacy and security of customer data, along with my effective communication skills, contributed to the overall success of the new banking application rollout.

Lackland Air Force Base, Texas, United States

As a Phone Salesman at Wireless Advocates, I sold cellular devices and services from Verizon, AT&T, T-Mobile, and Cricket. I troubleshooted customer needs, offering suitable solutions. I managed inventory for high-value devices and led inventory management for the store. Responsibilities included assisting customers, troubleshooting technical issues, maintaining inventory records, collaborating with colleagues, staying updated on technology trends, educating customers, ensuring a clean sales floor, and adhering to company policies.

San Antonio, Texas, United States

As an Amazon Warehouse Associate at a sort center, I performed a range of vital actions to ensure the smooth operation of the facility. I skillfully handled the sorting of incoming and outgoing packages, efficiently organizing them based on destination, size, weight, and other specifications. Leading and coordinating a team of 20-30 individuals, I assigned tasks, provided guidance, and monitored performance to optimize productivity and meet daily targets. In my role, I adeptly troubleshooted machine malfunctions, swiftly addressing technical issues to maintain an uninterrupted flow of work. Additionally, I maintained meticulous records of incoming and outgoing packages, accurately documenting any discrepancies or damaged items to facilitate effective inventory management. By adhering to safety protocols, following company policies, and actively participating in process improvement initiatives, I contributed to creating a secure work environment, enhancing operational efficiency, and reducing errors.

Lackland Air Force Base, Texas, United States

As a contracted sales associate for Acosta at Lackland Air Force Base Exchange, representing Sony, I focused on promoting and selling Sony products. I had extensive product knowledge, provided exceptional customer service, employed sales techniques, maintained an organized sales floor, participated in promotions/events, and assisted with basic technical support. I also recorded sales transactions, monitored inventory, and generated reports. My goal was to maximize sales revenue and ensure customer satisfaction within the retail environment.

San Antonio, Texas, United States

As the manager of the Philip's Entertainment's Amazing Mirror Maze, my responsibilities included overseeing daily operations, managing a team of employees, and ensuring excellent customer service. I handled training, and scheduling staff, while also addressing customer inquiries and resolving complaints. Managing inventory levels, tracking sales, and maintaining profitability were crucial aspects of my role. Safety and cleanliness were top priorities, so I conducted regular inspections and address maintenance issues promptly. Overall, my goal was to optimize the customer experience, drive sales, and ensure the smooth operation of the Amazing Mirror Maze and candy shop.