Led the agency’s start-up Quality of Life Improvement Program, an innovative grant-funded initiative. Implemented proposal and contract with Ventura County Behavioral Health, funded by the Mental Health Services Act. Hired staff of two Leads and four Peer Support Specialists. Created training materials and activities, and implemented with corporate trainer. Oversaw all logistics, coordinating with staff, Board & Care administrators, VCBH, subcontractors, and volunteers.

Directed the agency’s annual programs, communications, volunteer recruitment and management, and project management information systems. • Program management. Assured program quality by assessing community needs, planning, and goal-setting. Ran Serve Day and Community Christmas Shoppe programs, serving under-resourced families, seniors, youth, and disabled. Increased numbers of community organizations and agencies participating. Christmas Shoppe participation rates over past three years: Families served up 50%, toys donated up 80%, churches participating up 83%, volunteers up 100%. • Volunteer management. Recruited and trained volunteer leaders to run five Christmas Shoppes and dozens of point leaders to lead volunteers on Serve Day. Promoted programs to community groups to secure their participation, identify project leaders, and recruit volunteers. Coached volunteers and their leaders in successful project planning, volunteer leadership, and client relations. Edited volunteer training and support manual. • Systems management. Identified and implemented new volunteer and project MIS. • Communications. Directed a team of photographers, writers, and videographers to produce newsletters, website, videos, and marketing materials.• Development. Worked with development officer to complete grant applications.

Managed for all aspects of Human Resources.• Revised faculty and staff recruitment and selection procedures. • Collaborated with management to improve the performance management paradigm and process; tied individual to department and campus goals; built-in increased accountability and coaching. • Resolved harassment and discrimination complaints and other grievances; addressed complex performance and work comp issues. • Created, documented and utilized new procedures for department and position restructure; wrote job descriptions to clarify responsibility and authority of each position.

Provided consulting services on human capital needs and issues for a variety of clients, including: guided companies through FLSA compliance process; developed compensation strategies; created job descriptions to insure compliance and facilitate recruitment; and, advised management on employee relations and workers compensation issues.

Led all aspects of HR functions and facilities management. Served on senior management team; oversaw a staff of 7 in 3 departments with a combined budget of over $2MM. • Streamlined performance management and employee relations, to insure consistent implementation of policy and procedure. Provided case management and enhanced reporting of trends and issues. • As the primary legal representative for the company, held demands and actions against the company to less than one per year. • Conducted off-sites each year and quarterly development sessions. • Shaped corporate culture using surveys and focus groups; facilitated task forces to recommend and implement change. Increased employee feedback 200% and employee satisfaction by 15% in certain departments. • Shaped and implemented corporate core values. • Facilitated, with consultant, the development and implementation of the company’s first strategic planning process, resulting in 75% achievement of corporate objectives and increased accountability and interdepartmental coordination. • Structured and managed compensation program to attract and retain top talent; oversaw corporate bonus program. Department and individual goals were met at 75% achievement rate. • Designed recruiting and selection strategies to maximize the fit of new hires to the organization. New hire turnover rate fell by 50%. • Restructured the marketing, sales, editorial, and production groups to form discipline-specific teams. Improved production efficiency by 25%; revenue per FTE by 5%. • Oversaw a substantive RIF of Ventura staff.• Controlled the corporate compensation and benefits budget. • Executed all employee benefits programs, including retirement plans and workers compensation. Reduced premium by 20% at most recent health plan renewal. • Reduced number of safety incidents, lowering Ex Mod by 47%. • Negotiated and administered service contracts to assure impeccable environment.