Don Mccraw Email & Phone Number

Houston, Texas Area

• Demonstrate the full Check Point portfolio of solutions that help keep organizations safe from threats and protect their operations and information. Educate partners, customers, and prospects on the diversity of.
• Drive partner meetings with potential and existing customers to identify their problems and provide/recommend appropriate technical solutions
• Address technical… Show more Demonstrate the full Check Point portfolio of solutions that help keep organizations safe from threats and protect their operations and information. Educate partners, customers, and.
• Address technical questions, offer insight into best practices, Provide Security Checkups, Demonstrations, and manage Proof-of-Concepts
• Assist with configuration and setup of related network equipment and hardware
• Engage and educate partners/customers on the latest security technologies

Houston, Texas Area

• Consults across multiple organizations and functions to drive effective business engagement for IT by balancing and aligning the business requirements with IT priorities, while motivating a team of program leads to.
• Identifies opportunities for IT to leverage solutions and cost-effective opportunities.
• Establishes and maintains relationships with key decision-makers and… Show more Consults across multiple organizations and functions to drive effective business engagement for IT by balancing and aligning the business.
• Establishes and maintains relationships with key decision-makers and communicates strategic IT decisions to achieve alignment.
• Drives engagement of the largest IT initiatives by engaging in strategic business planning and connecting customers with IT technical resources.
• Proactively communicates IT standards and new IT solutions, processes, and policies.

Houston, Texas Area

• Led End User Workplace Services through the spin-off/merge of two large internal HPE divisions into two new companies, which included 35 projects with 28 different project managers and teams of more than 400 employees
• Managed 150 IT assets that went live immediately after divestiture.
• Managed two multi-million-dollar program budgets, collecting estimates, legal compliance, and reconciling actuals.
• Communicated to executive management daily, providing current status and… Show more Led End User Workplace Services through the spin-off/merge of two large internal HPE divisions into two new companies, which included.
• Communicated to executive management daily, providing current status and escalating issues to the CIO when appropriate. Show less

Houston, Texas Area

• Managed the collaboration services division, overseeing the organizational project budgets with an emphasis on IT automation and efficient allocation of resources, while acting as a program manager for separation of.
• Maintained cost, prioritizing, and scheduling of IT automation based on ROI.
• Led the deployment of the following enterprise-wide systems: Office 365, Exchange Online, SharePoint Online, OneDrive for Business, and Skype.
• Regularly met with… Show more Managed the collaboration services division, overseeing the organizational project budgets with an emphasis on IT automation and efficient allocation of resources, while acting as a.
• Regularly met with stakeholders to align the organization.
• Aided in the separation of over 400,000 mailboxes, 76,000 SharePoint sites, and 350,000 employee PC and devices. Show less

Houston, Texas Area

• Led a global team of professionals to effectively manage messaging and SharePoint projects for ITIO End User Services (EUS).
• Created and implemented a 5-10 year strategic roadmap for collaboration service.
• Aligned with Cyber Security to minimize security concerns around new cloud technology deployments.
• Successfully orchestrated the movement of each service to the cloud.
• Established and managed vendors to support HP IT operations and priority projects.

Houston, Texas, United States

• Managed the strategy and delivery of HP’s Global Managed Mobility Services, encompassing 180K+ global Exchange ActiveSync (EAS) users, connecting with 220K+ multi-OS mobile devices.
• Architected the shift from a corporate-paid phone policy to a bring-your-own-device policy with 100K+ mobile devices, connecting employees to the enterprise environment, while safeguarding privacy and securing.
• Evaluated, tested, and deployed a Mobile Device Management (MDM)… Show more Managed the strategy and delivery of HP’s Global Managed Mobility Services, encompassing 180K+ global Exchange ActiveSync (EAS) users.
• Evaluated, tested, and deployed a Mobile Device Management (MDM) solution to track, manage, and secure 220K+ mobile devices accessing corporate data.
• Automated the deployment of mobile configurations to increase mobile workforce productivity by 20% and reduce service desk call volume by 50%. Show less

Houston, Texas Area

• Led a team managing projects focused on corporate-wide employee use of IT services.
• Aligned customer tools to standardized server requirements and quotations.
• Actuated corporate PC lifecycle methods replacing sovereign stakeholder methods.
• Reduced overhead by 15% and increased customer satisfaction by 33% by integrating resources from the pursuit account into standard desktop services.
• Led the merger of HP and Compaq by synchronizing the infrastructure and… Show more Led a team managing projects focused on corporate-wide employee use of IT services.
• Led the merger of HP and Compaq by synchronizing the infrastructure and integrating users and assets and managing a command center to monitor IT integration and manage rapid response needs. Show less

Houston, Texas Area

Service Level Management Lead responsible for developing and implementing the Event/Crisis Management team within IT Operations. Responsible for the Day-to-Day operations of Service Level Management for the Global Operations Center. Wrote, developed, and implemented processes and procedures assuring service level agreements were established with local IT.

Houston, Texas Area

Responsible for end user support for various local and network printers, desktop application issues, data jack and LAN jack connectivity, hardware on various COMPAQ computers, and multiple virus infections. Performed account administrative/support for HP3000, SAP, UNIX, Lotus Notes, IQDC, etc. Maintained Web site implementation for multiple IM Support teams.

San Antonio, Texas Area

Senior Section Controller for intelligence operations in Crete, Greece supervising 40 personnel in techniques and procedures in the largest military area of interest during Operation Desert Storm. Promoted to Section manager responsible for revamping the training program for section personnel and rejuvenating the department’s reporting procedures as well.

Bachelor'S Degree, Management Computer Information Systems, 4.0

118 of 120 credit hours earned.

Associate'S Degree, Computer And Information Sciences, General

Education record