Consultancy towards Packaging and Frontend Management

Application Packager Consultant

Solely Responsible for the Creation of all the Virtual Applications.Which include the virtualization of applications 15+ years old. Used on 8500 Computers with 24000 users.

My role in this company is Senior Technical Consultant, which means I resolve issues or recommend and support Microsoft Products, I'm also an expert in SvS, see my webpage link for more details.

Implementation of Software Virtualisation.-Application Packaging-Application DistributionImplementation of Desktop Management Solutions.-Operating System Patching-Software updates-Operating System UpgradesMaintaining the Desktop & Server Environment.-Operating System Patching-Maintenance2nd Line Deskside Support.-User Support-Application Support-Operating System Support

Remote System Administrator with BMC Patrol and a variety of management tools for complete service and support.Primary responsibility for implementing Remote System Management service at the customer’s site, along with administration, troubleshooting, and upgrading as 3rd line engineer.The role encompassed 2nd and 3rd-level support on all the BMC products for the customer and in full collaboration with Unisys internal service and support staff.Joined MSC global outsourcing service and support team for remote system management as 3rd line engineer along with technical team leader for coordinating change requests for customers.Primarily working with external customers involved in remote system implementation, administration, troubleshooting, and training. In the area of software distribution, packaging, anti-virus control, and tool-set control.Provide special scripting for custom solutions for both Unisys and Customer support. Development of the scripting and tuning and maintenance.

I've maintained all the servers of our customers remotely over the whole of Europe.

I started as a Second line Deskside Support member and was promoted in a short time to a Team leader, I was the main troubleshooter for any technical problem and helped in several projects to realize the customer's wishes, I also made in that period SMS scripts for the distribution of software packages.I also gave training to the first line employees of the EDS helpdesk.