Don Richards possesses expertise in itil, data center, vendor management, it service management, integration and 31 more skills. Colleagues describe him as "I had the honor and pleasure of having Don on my team at 2 different companies for several years and in very challenging circumstances. Don has the very rare and powerful combination of being broad and deeply skilled technically combined with the willingness to understand the clients, both internally and externally. Don will collect and validate business requirements and match them against technology, processes and people capabilities. Don bleeds IT Service Management and is business savvy. I will go into any opportunity and climb any mountain with Don on my team." and "Don and I worked closely together as part of the development team for the ITO Global Problem Management process when under Ciber. His deep knowledge of ITIL and technical processes was invaluable. After Problem Management became operational, he moved from a process role to an operational role in the Infrastructure area. In this current role he represents his engineer's positions well. He also has the flexibility to avoid becoming silo focused and see the larger perspective. With his strong technical knowledge and political sensitivity he often provides insights that help break logjams in complex multi-team root cause analysis situations. He helps make Problem management more effective and this has continued through to CenturyLink. I hope to continue to work with Don for many years."