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Experienced Desktop\Network Support Analyst with demonstrated history. Skilled in Computer Networking, Active Directory, Network Administration, Customer Service, and Troubleshooting. Strong information technology professional with a Associate's degree focused in Electrical/Electronics Maintenance and Repair Technology from YTI Technical Institute.
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Desktop Support Analyst\Network AnalystRite Aid Corporation Apr 2007 - Nov 2019Camp Hill, Pa• Provided end user desktop/network support for Corporate campus (all levels of associates) approximately 500+ users as well as provide remote technical support/troubleshooting/resolution for offsite Rite Aid employees. Address issues as they arose in a timely manner.• Performed IMAC’s (Installations, moves, adds, changes), coordinated and assisted in maintaining accurate inventory of all desktop enterprise technology software and hardware as well as installed and maintained desktop software, hardware, network printers and multi-functional print devices ensuring compliance with Company policies and procedures.• Installed and implemented operating system upgrades, associated products and system management. Including the configuration, diagnosis, testing, and troubleshooting of end-user workstations including related hardware and software, network connectivity, access rights, and Active Directory issues. Made determinations between hardware, software, security and network connectivity issues. Exercised independent judgement to diagnosis issues, creating collaborative solutions with other departments. • Installed, monitored and maintained all security components for company PC’s and peripherals in a safe and secure manner.
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Network AdministratorSusquehanna Media Co. 2002 - 2006• Administered both solely and as a member of a team, technical and operational functions of Susquehanna Media’s corporate WAN, approximately 200+ users. Evaluated and purchased IT equipment and services in support of projects and ongoing operations.• Assisted in maintenance and administration/support of desktops, networks, connectivity, server installation, monitoring, updates, and backup/restore issues. Performed NDS/eDir design, administration, support (as well as Windows 2000/2003 servers - Active Directory 2000/2003), maintained hardware and software inventory.• Held responsibility for providing technical support for business requirements, including business analysis, and daily user and system administration including servers, PCs, and peripherals.
Don Wise Skills
Don Wise Education Details
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Yti (York Technical Institute)Electrical/Electronics Maintenance And Repair Technology
Frequently Asked Questions about Don Wise
What is Don Wise's role at the current company?
Don Wise's current role is IT Support Professional with several years of experience. Looking to join an organization that I can grow with and assist with meeting its goals..
What is Don Wise's email address?
Don Wise's email address is dw****@****aid.com
What is Don Wise's direct phone number?
Don Wise's direct phone number is +1.717.761.2633 x*****
What schools did Don Wise attend?
Don Wise attended Yti (York Technical Institute).
What skills is Don Wise known for?
Don Wise has skills like Capital.
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1mcalester.k12.ok.us
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