Don Wise Email & Phone Number

Camp Hill, Pa

• Provided end user desktop/network support for Corporate campus (all levels of associates) approximately 500+ users as well as provide remote technical support/troubleshooting/resolution for offsite Rite Aid employees. Address issues as they arose in a timely manner.• Performed IMAC’s (Installations, moves, adds, changes), coordinated and assisted in maintaining accurate inventory of all desktop enterprise technology software and hardware as well as installed and maintained desktop software, hardware, network printers and multi-functional print devices ensuring compliance with Company policies and procedures.• Installed and implemented operating system upgrades, associated products and system management. Including the configuration, diagnosis, testing, and troubleshooting of end-user workstations including related hardware and software, network connectivity, access rights, and Active Directory issues. Made determinations between hardware, software, security and network connectivity issues. Exercised independent judgement to diagnosis issues, creating collaborative solutions with other departments. • Installed, monitored and maintained all security components for company PC’s and peripherals in a safe and secure manner.

• Administered both solely and as a member of a team, technical and operational functions of Susquehanna Media’s corporate WAN, approximately 200+ users. Evaluated and purchased IT equipment and services in support of projects and ongoing operations.• Assisted in maintenance and administration/support of desktops, networks, connectivity, server installation, monitoring, updates, and backup/restore issues. Performed NDS/eDir design, administration, support (as well as Windows 2000/2003 servers - Active Directory 2000/2003), maintained hardware and software inventory.• Held responsibility for providing technical support for business requirements, including business analysis, and daily user and system administration including servers, PCs, and peripherals.