• Migrated 12,000 PC’s from Windows XP to Windows 7 using SCCM 2012 OSD• Deployed Windows 8 Dell Tablets• Managed customer accounts and software utilizing Active Directory and SCCM• Supported Windows 7, Lotus Notes 8.5, Microsoft Office, and Smart Card applications• Resolved hardware/software tickets within the client SLA with high satisfaction ratings

• Contract position trough Godshall Professional Recruiting & Staffing• Provided remote support to 190 employees supporting Epicor Eclipse Distribution ERP software. Imaged, installed and deployed systems• Utilized Dell KACE for ticketing and wrote KB articles

Premier IT Support for US Navy and Marines • Provided onsite support to 250 US Navy, Marine, Army, and Foreign Affiliates with 300+ Classified and Unclassified machines• Provided VIP user support to multiple customers• Handled all software/network related issues throughout the NMCI Network including but not limited to, Microsoft Office 2010, Java, Blackberry, Legacy applications, Internet Explorer, Adobe Suites, Windows OS (XP/WIN7) Programs, Oracle, and Citrix• Moved mailboxes, re-imaged machines, upgraded machines, and replaced parts• Verified information for customers in Active Directory as well as software association and deployment for machines on the network • Repaired, configured, and installed assets to include desktop seats, laptops, classified thin clients, Blackberries, printers and all other network peripherals

• Provided on-site technical support for over 14,000 (NMCI) user seats to include: configuring, assembling, troubleshooting and installing hardware and peripherals• Performed end user training • Conducted hardware, software and network troubleshooting and problem resolution• Purchased new equipment, and repaired/rebuilt systems to appropriate specifications • Ran system diagnostics and determined causes of hardware and software failures • Managed work assignments, system requirements and customer appointments• Logged, escalated, dispatched, and resolved all customer trouble tickets using HPSM, SM7 and Remedy ticketing software

• Provided onsite networking troubleshooting, configuration, installation, repairs and upgrades for large and small businesses • Managed phone and remote help desk support, system diagnostics and repair • Managed onsite and offsite web based backup solutions • Expedited sales of computer systems and software • Trained new employees • Scheduled, managed and recorded data from off-site clients

Founded start-up Computer Company with two other general partners. Daily responsibilities included building computer systems, performing upgrades, software installation, technical support, troubleshooting, diagnostics and repair. Performed general accounting, purchasing, invoicing and technical services (on-site, in-store and over the phone).• Amassed a client database of over 700 business and private customers• Developed and maintained operating procedures. Initiated structure and business objectives• Generated revenue in excess of $100,000 in the first year of business and grew the entity to over $250,000 annually