As a Product Manager at Provana, I leveraged my 15+ years of experience in the software industry to deliver innovative and user-friendly solutions for SonicView, a leading platform for call recording and compliance. I managed the entire product lifecycle, from ideation and development to launch and feedback, collaborating with cross-functional teams, stakeholders, and customers.My core competencies include technical support, product training, presales demos, and solutioning, which I honed as a Lead Customer Support Engineer and a Sales Engineer at Provana and TriVium Systems. I have a strong track record of building and maintaining customer relationships, resolving complex issues, and ensuring customer satisfaction. I am passionate about creating products that solve real-world problems and add value to users.