Validation of the ETL process used to convert a variety of data sources into a common data modelWrites and executes SQL scripts to create test data, to test the functionality of the ETL process, and to test the integrity of the data usedUses functional requirements to create test plans and traceability matricesCreates and maintains processes and process documentationAids in the update or development of various required documentations to meet industry standardsReviews and signs off on test cases to be performed by team membersValidates production ETLsAssists in troubleshooting production ETL issues

QA Lead on all testing effortsEvolving the QA Strategy and defining processesCreation and execution of test plans to cover new features and bug fixesCreating and maintaining a suite of scripts for automated testingAnalyzing requirements and identifying risksRetention of quality within the product through maintaining and running a set of system testsEducation of other teams on newly released featuresLeveraging extensive knowledge of the application to assist other groups in decision makingDelegating work to contract resources

Creation and execution of test plans to cover new features and bug fixesReporting and prioritizing bugsCoordination of end user testingDocumenting testing procedures to provide an audit trailDelegating work to contract resourcesMaintaining and executing tests used for automated testing

Creation and execution of both manual and automated test casesAnalyzing requirements and identifying risksCollaboration with Engineers and Product Management(both local and remote) on projects within multiple development methodologiesRetention of quality over multiple versions of our product through regression testingEducation of other teams on newly released featuresCollaboration with documentation team on release notesQA Lead on MicroStrategy Reporting project

Resolution of internal and external issues with both our learning management system and our course creation toolAssisting customers in the use of both of these products, as well providing best practices and solutions to non-standard business casesImplementing a new ticketing system to more efficiently handle issues

Supported remote employes by troubleshooting and resolving system and hardware issuesCollaborated with 3rd party contractors towards resolution of hardware issues

Collaborated with vendors and customers to resolve escalated issues to Digital Subscriber LinesProvided feedback on broadband hardware and firmware to improve the quality of equipment usedEscalated of patterns in service interruptions to identify possible outages

Provided technical support on multiple platforms from home networking to DSL, Dial-up and Satellite connectivityComplied information on common resolutions to used by the team and company