Don Angelo Email & Phone Number

Laguna Niguel, CA, US

Irvine, California, United States

Irvine, CA

Irvine, CA

Act as a single point of contact for a group of assigned customer accounts which typically have a medium to large revenue scope or have moderate to high complex product needs. Manage any interactions from the customer order through billing to ensure highest levels of customer satisfaction. Proactively manage the customer’s service needs to ensure the.

Seattle, WA / Irvine, CA

• Served as single point of contact to customers with complete ownership and accountability for matrix management of the customer lifecycle, from customer acquisition through billing activation across the product.
• Facilitated diverse team responsible for the design, engineering and implementation of highly complex integrated product / network solutions, resulting in successful deployment of network services for multiple customers.
• Worked directly with customer, outside… Show more Served as single point of contact to customers with complete ownership and accountability for matrix management of the customer lifecycle, from customer acquisition.
• Worked directly with customer, outside vendors, sales, network and operations to create solutions for the customer's changing demands, ensuring revenue growth and high customer satisfaction.
• Managed entire customer’s account with Sprint, including order initiation for new Installs, Upgrades, Disconnects, network migrations, billing, contract amendments, and customer site visits to introduce new products.
• Received numerous awards, including Dan Dooley president award for outstanding project management for a fortune 500 company network implementation.

Seattle, WA

• Managed external projects for fortune 100 customers. Collaborated with cross-functional personnel to create quality implementation experiences for customers. Provided professional level of understanding and use of.
• Developed unique comprehensive program plans with customer participation and input, resulting in highly successful implementations of network products and services… Show more Managed external projects for fortune 100.
• Developed unique comprehensive program plans with customer participation and input, resulting in highly successful implementations of network products and services for customers.
• Led and managed all customer communications that included weekly meetings, periodic Program Reviews, Lessons Learned and Project Close Outs, ensuring all stakeholders were informed of projects status. Defined processes.
• Provided pre-sales support assistance, bringing in new business through RFP’s, RFI’s and best and final presentations to potential new customers.
• Presented periodic Dashboard reports on current active programs, future opportunities and customer issues, keeping internal leadership teams updated. Show less

Master Certification Project Management

General Studies

General Studies