Don Angelo Email & Phone Number

Laguna Niguel, Ca, Us

Irvine, California, United States

Irvine, Ca

Irvine, Ca

Act as a single point of contact for a group of assigned customer accounts which typically have a medium to large revenue scope or have moderate to high complex product needs. Manage any interactions from the customer order through billing to ensure highest levels of customer satisfaction. Proactively manage the customer’s service needs to ensure the highest levels of customer satisfaction and that their expectations are met. Promote revenue growth, retention, and overall customer satisfaction.… Show more Act as a single point of contact for a group of assigned customer accounts which typically have a medium to large revenue scope or have moderate to high complex product needs. Manage any interactions from the customer order through billing to ensure highest levels of customer satisfaction. Proactively manage the customer’s service needs to ensure the highest levels of customer satisfaction and that their expectations are met. Promote revenue growth, retention, and overall customer satisfaction. Serve as the conduit and escalation point for exception problem management of customer troubles and issues in the areas of order entry, order validation, service activation, test and turn-up, customer access group, technical customer account management, disconnects and billing activities. Show less

Seattle, Wa / Irvine, Ca

Served as single point of contact to customers with complete ownership and accountability for matrix management of the customer lifecycle, from customer acquisition through billing activation across the product portfolio.• Facilitated diverse team responsible for the design, engineering and implementation of highly complex integrated product / network solutions, resulting in successful deployment of network services for multiple customers.• Worked directly with customer, outside… Show more Served as single point of contact to customers with complete ownership and accountability for matrix management of the customer lifecycle, from customer acquisition through billing activation across the product portfolio.• Facilitated diverse team responsible for the design, engineering and implementation of highly complex integrated product / network solutions, resulting in successful deployment of network services for multiple customers.• Worked directly with customer, outside vendors, sales, network and operations to create solutions for the customer's changing demands, ensuring revenue growth and high customer satisfaction.• Managed entire customer’s account with Sprint, including order initiation for new Installs, Upgrades, Disconnects, network migrations, billing, contract amendments, and customer site visits to introduce new products and services. Nurtured successful relationships which resulted in high customer loyalty.• Received numerous awards, including Dan Dooley president award for outstanding project management for a fortune 500 company network implementation.• Served as project lead of teams for network implementations for Sprint’s largest wholesale customers. Supported customer base $20M+ monthly revenue. Show less

Seattle, Wa

Managed external projects for fortune 100 customers. Collaborated with cross-functional personnel to create quality implementation experiences for customers. Provided professional level of understanding and use of Project Management principles, standards and processes: initiating, planning, executing, monitoring and controlling.• Developed unique comprehensive program plans with customer participation and input, resulting in highly successful implementations of network products and services… Show more Managed external projects for fortune 100 customers. Collaborated with cross-functional personnel to create quality implementation experiences for customers. Provided professional level of understanding and use of Project Management principles, standards and processes: initiating, planning, executing, monitoring and controlling.• Developed unique comprehensive program plans with customer participation and input, resulting in highly successful implementations of network products and services for customers.• Led and managed all customer communications that included weekly meetings, periodic Program Reviews, Lessons Learned and Project Close Outs, ensuring all stakeholders were informed of projects status. Defined processes via project plans were used for future use with similar implementations.• Provided pre-sales support assistance, bringing in new business through RFP’s, RFI’s and best and final presentations to potential new customers.• Presented periodic Dashboard reports on current active programs, future opportunities and customer issues, keeping internal leadership teams updated. Show less

Master Certification Project Management

General Studies

General Studies