Don Fountain work email
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Don Fountain personal email
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Proven Systems Engineer with 20+ years of experience working technical / customer support, managing IT, technical training operations, and supporting users with a variety of technical experience, from IT Help Desk to racking and setting up servers in a data center setting. Driven self-starter, team player, and mentor.Experience working in high volume event environments, covering the Support, Administrator, Engineer and Architect roles. Fluent w/the entire Azure platform and AWS, including Identity Governance, DevOps, and AI/Machine Learning.Experience working in high compliance environments / regulatory frameworks such as Azure Gov, ITAR, CUID, and others such as HiPPA, PCI, and CIS / NIST / CMMC.Familiar with WHMCS, SalesForce, ServiceNow, ZenDesk, Halo, and other ticketing systems / PSAs, as well as phone and video support.Technical and documentation writer in charge of several internal and public facing wikis.Experience with networking appliances: Fortinet, Palo Alto, Sophos, and Juniper.Extensive knowledge of cloud and web hosting environments, Windows Server, Linux, and CMS environments such as Joomla and Wordpress, SQL, High Availability, Disaster Recovery, Virtualization (vmWare, Proxmox, and Citrix), Azure and Entra Identity Management, and more.
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System EngineerMsp4 Jan 2024 - PresentDoral, Florida, United StatesSystems and Automation Engineer for high maintenance customers in compliance restricted environments and as an L3 escalation point for for the L2 team. -
Systems AdministratorMsp4 Jun 2022 - Aug 2024Florida, United StatesSystems administration and on-site support visits for high compliance customers in a MSP environment,OSes: Windows Server 2019/2022, Linux (yum + Debian), MacTechnologies: Citrix VDIs, Azure, Fortigate, UniFi, Sophos, Microsoft SQL Server, Sage, Filemaker RMM and Automation, Powershell scripting, Python scripting, Additional Responsibilities: Wiki and Documentation management, L1/L2 support desk escalations, -
Game Server Analyst / Technical Support`Ping Perfect Mar 2022 - Jun 2022London, England, United Kingdom
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Information Technology ConsultantSelf-Employed Mar 2021 - Mar 2022Maryland, United States
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Senior System EngineerGravity Servers Llc Mar 2015 - Jan 2021Smyrna, DelawareWorked up and down the full stack managing private cloud customers from account management, to architecture to systems engineer.OS: Windows Server, Linux (CentOS/Ubutntu)Virtualization: vmWare and ProxmoxTechnoloogies; Windows SQL Server, Ansible, Grafana/Prometheus, MySQL/MariaDB, cPanel, Cloudflare, Redis, WHMCS, Hostbill, SeviceNow, AWS Multicloud, and more. -
Senior Hosted Solution AdministratorHosting Jul 2013 - Feb 2015Newark, DelawareCustomer Service and Problem Resolution in an Entourage setting serving Linux Hosting Support (cPanel and Command Line Support), Coding Assistance, Website Optimization, Active Directory, IIS, Apache, PHP, MSSQL, MySQL/MariaDB, SSL, FTP, SSH, PCI compliance, MySQL/MariaDB replication and clusters, Load Balancers Juniper Firewalls, VMware ESXi, Proxmox, High Availability, Disaster Recovery
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Hosted Solution AdministratorHosting Mar 2012 - Jul 2013Dover, Delaware AreaCustomer Service and Problem Resolution in an Entourage setting serving high revenue customers, Linux Hosting Support (cPanel and Command Line Support), Coding Assistance, Website Optimization, Active Directory, IIS, Apache, PHP, MSSQL, mySQL, SSL, FTP, SSH, PCI compliance, MySQL replication and clusters, Load Balancers, and more.
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Head Trainer, Houston OfficeHostgator.Com Jan 2011 - Dec 2011Houston, TexasEmployee Development and Training, Training Curriculum Development, Assessment and Development of New HiresTools Used: Windows Server 2008, Windows 7, Office 2010, Office 2007, Outlook, Internet Explorer, Google Chrome, Firefox, Linux, CentOS5, Ubuntu 10.10, Plesk Parallels, CloudFlare, cPanel, WHM, HTML, CSS, PHP, FTP, SFTP, SSH -
Linux Support SupervisorHostgator.Com Mar 2010 - Jan 2011Customer Service and Problem Resolution, Linux Hosting Support (cPanel and Command Line Support), Coding Assistance, Support Floor Management, Employee Development and Training.Tools Used: Windows XP, Office 2007, Outlook, Internet Explorer, Google Chrome, Firefox, Linux, CentOS5, Plesk Parallels, cPanel, WHM, CloudFlare, HTML, CSS, PHP, FTP, SFTP, SSH -
Linux Support Technician, Level 2Hostgator.Com Nov 2009 - Mar 2010Customer Service and Problem Resolution, Linux Hosting Support (cPanel and Command Line Support), Coding Assistance, Escalated Customer Issues (technical and customer service)Tools Used: Windows XP, Office 2007, Outlook, Internet Explorer, Google Chrome, Firefox, Linux, CentOS5, Plesk Parallels, cPanel, WHM, CloudFlare, HTML, CSS, PHP, FTP, SFTP, SSH -
Linux Support Technician, Level 1Hostgator.Com Jul 2009 - Nov 2009Customer Service and Problem Resolution, Linux Hosting Support (cPanel and Command Line Support), Coding AssistanceTools Used: Windows XP, Office 2007, Outlook, Internet Explorer, Google Chrome, Firefox, Linux, CentOS5, Plesk Parallels, CloudFlare, cPanel, WHM, HTML, CSS, PHP, FTP, SFTP, SSH -
CeoOffshore Hosting Solutions Feb 2004 - Apr 2009Was chosen as the CEO of this start-up hosting company. Took the company from seed money status to a fully staffed 100+ employee company within 1 year. Was involved in every aspect of the company from top level management to support design to educational initiatives within the company for employees.Tools Used: Windows XP, Office 2003/2007, Outlook, Internet Explorer, Google Chrome, Firefox, Linux, CentOS5, Xen Virtualization, HTML, CSS, PHP, FTP, SFTP, SSH
Don Fountain Skills
Don Fountain Education Details
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Horticulture, Business Management -
Northwest Theological SeminaryPastoral Study -
Culinary Arts -
Horticulture, Business Management
Frequently Asked Questions about Don Fountain
What company does Don Fountain work for?
Don Fountain works for Msp4
What is Don Fountain's role at the current company?
Don Fountain's current role is Systems and Automation Engineer.
What is Don Fountain's email address?
Don Fountain's email address is do****@****ail.com
What is Don Fountain's direct phone number?
Don Fountain's direct phone number is +180364*****
What schools did Don Fountain attend?
Don Fountain attended Alaska Pacific University, Northwest Theological Seminary, The Art Institutes, University Of Houston.
What are some of Don Fountain's interests?
Don Fountain has interest in Pc Gaming, Web Development, Chess, Gourmet Cooking, Acoustic Guitar, Science And Technology, Minecraft, Internet Marketing.
What skills is Don Fountain known for?
Don Fountain has skills like Apache, Cpanel, Php, Dns, Linux, Mysql, Ubuntu, Web Hosting, Web Development, Bash, Cloud Computing, Html.
Who are Don Fountain's colleagues?
Don Fountain's colleagues are Greicy Borjas, Rodney Rodriguez, Adrian Dimcev, Gregory Nolan, Promo Msp4, Jalin Oliveira, Danny Sanchez.
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