Don Fountain

Don Fountain Email and Phone Number

Systems and Automation Engineer @ MSP4
ukraine
Don Fountain's Location
Columbus, Ohio, United States, United States
Don Fountain's Contact Details
About Don Fountain

Proven Systems Engineer with 20+ years of experience working technical / customer support, managing IT, technical training operations, and supporting users with a variety of technical experience, from IT Help Desk to racking and setting up servers in a data center setting. Driven self-starter, team player, and mentor.Experience working in high volume event environments, covering the Support, Administrator, Engineer and Architect roles. Fluent w/the entire Azure platform and AWS, including Identity Governance, DevOps, and AI/Machine Learning.Experience working in high compliance environments / regulatory frameworks such as Azure Gov, ITAR, CUID, and others such as HiPPA, PCI, and CIS / NIST / CMMC.Familiar with WHMCS, SalesForce, ServiceNow, ZenDesk, Halo, and other ticketing systems / PSAs, as well as phone and video support.Technical and documentation writer in charge of several internal and public facing wikis.Experience with networking appliances: Fortinet, Palo Alto, Sophos, and Juniper.Extensive knowledge of cloud and web hosting environments, Windows Server, Linux, and CMS environments such as Joomla and Wordpress, SQL, High Availability, Disaster Recovery, Virtualization (vmWare, Proxmox, and Citrix), Azure and Entra Identity Management, and more.

Don Fountain's Current Company Details
MSP4

Msp4

View
Systems and Automation Engineer
ukraine
Website:
msp4.me
Employees:
4
Don Fountain Work Experience Details
  • Msp4
    System Engineer
    Msp4 Jan 2024 - Present
    Doral, Florida, United States
    Systems and Automation Engineer for high maintenance customers in compliance restricted environments and as an L3 escalation point for for the L2 team.
  • Msp4
    Systems Administrator
    Msp4 Jun 2022 - Aug 2024
    Florida, United States
    Systems administration and on-site support visits for high compliance customers in a MSP environment,OSes: Windows Server 2019/2022, Linux (yum + Debian), MacTechnologies: Citrix VDIs, Azure, Fortigate, UniFi, Sophos, Microsoft SQL Server, Sage, Filemaker RMM and Automation, Powershell scripting, Python scripting, Additional Responsibilities: Wiki and Documentation management, L1/L2 support desk escalations,
  • Ping Perfect
    Game Server Analyst / Technical Support`
    Ping Perfect Mar 2022 - Jun 2022
    London, England, United Kingdom
  • Self-Employed
    Information Technology Consultant
    Self-Employed Mar 2021 - Mar 2022
    Maryland, United States
  • Gravity Servers Llc
    Senior System Engineer
    Gravity Servers Llc Mar 2015 - Jan 2021
    Smyrna, Delaware
    Worked up and down the full stack managing private cloud customers from account management, to architecture to systems engineer.OS: Windows Server, Linux (CentOS/Ubutntu)Virtualization: vmWare and ProxmoxTechnoloogies; Windows SQL Server, Ansible, Grafana/Prometheus, MySQL/MariaDB, cPanel, Cloudflare, Redis, WHMCS, Hostbill, SeviceNow, AWS Multicloud, and more.
  • Hosting
    Senior Hosted Solution Administrator
    Hosting Jul 2013 - Feb 2015
    Newark, Delaware
    Customer Service and Problem Resolution in an Entourage setting serving Linux Hosting Support (cPanel and Command Line Support), Coding Assistance, Website Optimization, Active Directory, IIS, Apache, PHP, MSSQL, MySQL/MariaDB, SSL, FTP, SSH, PCI compliance, MySQL/MariaDB replication and clusters, Load Balancers Juniper Firewalls, VMware ESXi, Proxmox, High Availability, Disaster Recovery
  • Hosting
    Hosted Solution Administrator
    Hosting Mar 2012 - Jul 2013
    Dover, Delaware Area
    Customer Service and Problem Resolution in an Entourage setting serving high revenue customers, Linux Hosting Support (cPanel and Command Line Support), Coding Assistance, Website Optimization, Active Directory, IIS, Apache, PHP, MSSQL, mySQL, SSL, FTP, SSH, PCI compliance, MySQL replication and clusters, Load Balancers, and more.
  • Hostgator.Com
    Head Trainer, Houston Office
    Hostgator.Com Jan 2011 - Dec 2011
    Houston, Texas
    Employee Development and Training, Training Curriculum Development, Assessment and Development of New HiresTools Used: Windows Server 2008, Windows 7, Office 2010, Office 2007, Outlook, Internet Explorer, Google Chrome, Firefox, Linux, CentOS5, Ubuntu 10.10, Plesk Parallels, CloudFlare, cPanel, WHM, HTML, CSS, PHP, FTP, SFTP, SSH
  • Hostgator.Com
    Linux Support Supervisor
    Hostgator.Com Mar 2010 - Jan 2011
    Customer Service and Problem Resolution, Linux Hosting Support (cPanel and Command Line Support), Coding Assistance, Support Floor Management, Employee Development and Training.Tools Used: Windows XP, Office 2007, Outlook, Internet Explorer, Google Chrome, Firefox, Linux, CentOS5, Plesk Parallels, cPanel, WHM, CloudFlare, HTML, CSS, PHP, FTP, SFTP, SSH
  • Hostgator.Com
    Linux Support Technician, Level 2
    Hostgator.Com Nov 2009 - Mar 2010
    Customer Service and Problem Resolution, Linux Hosting Support (cPanel and Command Line Support), Coding Assistance, Escalated Customer Issues (technical and customer service)Tools Used: Windows XP, Office 2007, Outlook, Internet Explorer, Google Chrome, Firefox, Linux, CentOS5, Plesk Parallels, cPanel, WHM, CloudFlare, HTML, CSS, PHP, FTP, SFTP, SSH
  • Hostgator.Com
    Linux Support Technician, Level 1
    Hostgator.Com Jul 2009 - Nov 2009
    Customer Service and Problem Resolution, Linux Hosting Support (cPanel and Command Line Support), Coding AssistanceTools Used: Windows XP, Office 2007, Outlook, Internet Explorer, Google Chrome, Firefox, Linux, CentOS5, Plesk Parallels, CloudFlare, cPanel, WHM, HTML, CSS, PHP, FTP, SFTP, SSH
  • Offshore Hosting Solutions
    Ceo
    Offshore Hosting Solutions Feb 2004 - Apr 2009
    Was chosen as the CEO of this start-up hosting company. Took the company from seed money status to a fully staffed 100+ employee company within 1 year. Was involved in every aspect of the company from top level management to support design to educational initiatives within the company for employees.Tools Used: Windows XP, Office 2003/2007, Outlook, Internet Explorer, Google Chrome, Firefox, Linux, CentOS5, Xen Virtualization, HTML, CSS, PHP, FTP, SFTP, SSH

Don Fountain Skills

Apache Cpanel Php Dns Linux Mysql Ubuntu Web Hosting Web Development Bash Cloud Computing Html Windows Server Technical Support Web Design Lamp Centos Active Directory Wordpress Seo Css Unix Windows Xp Training Iis Windows 7 Ftp High Availability Google Analytics Vmware Esx Web Marketing Website Development Red Hat Linux Windows Firewalls Xen Linux System Administration Data Center Ssh Vmware Server Vmware Infrastructure Branding And Identity Python Technical Writing Joomla Nagios Esxi Shell Scripting Cluster

Don Fountain Education Details

Frequently Asked Questions about Don Fountain

What company does Don Fountain work for?

Don Fountain works for Msp4

What is Don Fountain's role at the current company?

Don Fountain's current role is Systems and Automation Engineer.

What is Don Fountain's email address?

Don Fountain's email address is do****@****ail.com

What is Don Fountain's direct phone number?

Don Fountain's direct phone number is +180364*****

What schools did Don Fountain attend?

Don Fountain attended Alaska Pacific University, Northwest Theological Seminary, The Art Institutes, University Of Houston.

What are some of Don Fountain's interests?

Don Fountain has interest in Pc Gaming, Web Development, Chess, Gourmet Cooking, Acoustic Guitar, Science And Technology, Minecraft, Internet Marketing.

What skills is Don Fountain known for?

Don Fountain has skills like Apache, Cpanel, Php, Dns, Linux, Mysql, Ubuntu, Web Hosting, Web Development, Bash, Cloud Computing, Html.

Who are Don Fountain's colleagues?

Don Fountain's colleagues are Greicy Borjas, Rodney Rodriguez, Adrian Dimcev, Gregory Nolan, Promo Msp4, Jalin Oliveira, Danny Sanchez.

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    hackthehood.org, waymo.com, genesis10.com, credibly.com

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