Donald Wagner Email & Phone Number

North Charleston

Designed, developed and implemented an IT Service Management solution using BMC Remedy ITSM Suite v7.6.03, Microsoft SharePoint and Information Technology Infrastructure Library (ITIL) best practices providing the framework to more efficiently deliver business critical services and laying the groundwork for transition from cost center to profit center.  ITIL v3 - Service Transition and Operation - process improvement/development: Release and Deployment process development, Incident/Problem/Change management process development, Change Authorization Board (CAB) design and standup  Remedy AR System - Atrium CMDB - ITSM Suite installation and configuration, Service Management Process Model (SMPM) design and development, Development of the Requirements Architecture and Design document, Foundation data development including organizations, groups and users, Configuration item (CI) identification and classification for the CMDB, Oracle 10g database installation and configuration supporting Remedy AR System Microsoft SharePoint 2007 installation and configuration: Microsoft SQL Server 2008 R2 installation and configuration, SharePoint Server 2007 Installation and Configuration, SharePoint sites development and workflow design and implementation Developed and presented 3 day training class to stakeholders and usersMcAfee Endpoint Encryption - managed the rollout to 100 user environment providing critical protection for the handling of sensitive customer data. Led and coordinated a 15 member cross-functional team across 5 sites.Design and development of IT security policies and business continuity plan successfully getting the customer through three security audits. Co-led a 10 member team developing a baseline set of security policies covering networks, software development and data security

ITSM Service Strategy and Service Design process improvement/development – Led project team developing ITIL v3 Service Strategy and Design phases including conducting cross-functional team meetings, technical document writing, managing and maintaining the project schedule, ensuring timely deliverables and presenting project status updates to organization leadership. • Financial analysis of organization budget, supplier agreements and asset allocation procedures• Business Impact Analysis• Service Portfolio and Service Catalog development• Service Design phase process development• Information Assurance process improvement

US Navy Joint Mission Planning System (JMPS) - implemented new requirements for UI enhancements using C#, C++, VB6, Windows Presentation Foundation, Model View-View Model and Inversion of Control design patterns. Code developed on Visual Studio 2008 Team Foundation Server on a Scrum team. Presented new functionality at customer meetings and validated customer requirements.GeoScout – Unstructured Information Management – implemented new requirements creating custom content management solution enabling fast search capabilities. Software development included Jax-RPC web service client and Java Message Service client development and EMC Documentum custom development. Code developed on BEA Weblogic platform

Designed, developed and integrated the following successful projects• Integration of maritime and land based systems to demonstrate cargo visibility through major commerce traffic lanes throughout the world• Cognitive agent system which simulates autonomous, dynamically re-routed cargo enabled by active RFID technology• Development of architecture and prototype that integrates Performance Based Logistics systems and the Defense Transportation System which required coordination with external teams• Integration of GOTS supply chain autonomic prognostics tool enabling modeling and simulation• Led supply chain modeling and simulation experiment coordinating eight engineers across business lines• Cooperative Research and Development Agreement (CRADA) developing advanced concepts for DoD• Designed and developed data quality metrics for Defense Transportation System identifying deficiencies in timeliness, completeness and accuracy. Led to new contract win

Ft. Benning, Ga

• Packed over five thousand malfunction free parachutes• Participated in fourteen mass tactical night time combat training exercises• Led 1/507th Battalion level community outreach program in cooperation with Columbus, GA Chamber of Commerce and local area business leaders• Liaison to 11th Regiment, Soldier Quality of Life Programs • Abbot E. Dodge award recipient – “Best Rigger Competition”• Regimental Soldier of the Quarter• Battalion Soldier of the Quarter

Bs Computer Engineering, Analog And Digital Circuits Design

Activities and Societies: SIUE IEEE Chapter President President - SIUE School of Engineering Student CouncilFounder - "Cheap Lunch".

Ms, Electrical Engineering - In Progress, Analog And Digital Circuit Design