Donald May Email & Phone Number

New York, New York, United States

Consult with clients in a wide range of industries, including commerce, finance, hospitality, education, manufacturing, luxury, and fashion. Help clients realize the potential of transformative digital technologies by providing strategy and direction for platforms and technology ecosystems, commerce, customer experience, and visual design.

New York City Metropolitan Area

Worked with a range of clients across higher education, financial services, and healthcare industries to define their customer experience strategy and build amazing digital experiences. Led the team responsible for the delivery of all digital products. Provided high-level advisory services on all things UX and visual design. Acting creative director for digital projects. Facilitated the adoption and streamlined best practices for project management and development.•Led the strategy, redesign, build, and launch of a premier dental healthcare website with information from over 300 doctors and locations, sourced through a YEXT api connection. •Oversaw the UX strategy and build of a large Seattle Credit Union• Oversaw the strategy and UX design for a major New York State University events website• Oversaw the strategy, UX and design of a pharmaceutical regulatory consultant's website

New York, New York, United States

As a key account lead at Valtech, I used my strategic and creative background to grow multiple accounts across both Valtech North America and Valtech Global, resulting in over $6.6 million in revenue. My responsibilities included overseeing the strategy and experience phases of multiple B2B e-commerce, branding, UX, platforming, and digital transformation projects for my clients.Key Contributions:• Guided a global diagnostic company through a 7-month corporate brand integration strategy and positioning project that included research, strategy, design, concept exploration, and launch.• Successfully guided the strategy and experience design of a large digital security provider through a headless re-platforming of their main marketing website from Episerver (Optimizely) to Sitecore 10. The initial scope grew from 300k to over 2.3 million through 2021.• Led the strategy, UX and Experience teams to recontextualize the user experience for a 9 billion-dollar Powersports brand.• Guided the marketing and technology teams of an 11 billion-dollar B2B food redistribution client through the sunsetting of a legacy platform to be rebuilt with Optimizely.

Greater New York City Area

Enabled Sitecore’s clients by providing expertise in strategy, customer experience, personalization, AI, machine learning, and marketing automation. Strengthened client relationships and increased opportunities for upselling by serving as the main strategic and creative consultant for key accounts. Provided direction, oversight, and mentoring to the research, strategy, UX, creative, and development teams.Key Contributions:• Spearheaded the creation of the Professional Services Strategy and UX Practice —leading four teams responsible for providing an entirely new suite of strategic and creative services. These teams included: research, strategy, user experience and design. • Led the client workshops, stakeholder interviews, heuristic evaluation, and UX strategy workshops that led to significant insights for a top 25 independent US Accounting and Business Consulting firm.• Improved Sitecore’s client experiences by serving as the key SME for all research, strategy, and creative client projects.

Greater New York City Area

Diverse subject matter expert who led the research, strategy, UX and creative teams responsible for all client strategy and UX deliverables. Key consultant for clients in a wide range of industries that included eCommerce, Healthcare, Education, Finance, Technology and Manufacturing. Responsible for the successful delivery of all projects including all enterprise websites, applications, and integrations. Standardized training and best-practices for strategy and CX team members to utilize cloud-based tools and workflows.Key Contributions:• Established and led the Strategy and Customer Experience Teams and created streamlined procedures to enable the seamless delivery of all digital engagement services.• Transformed Hedgehog from a back-end development agency to a full-service agency through a major rebranding and the creation of the professional services suite.• Built a foundational research and strategy practice that informed all work.• Oversaw all strategy workshops and deliverables guiding the client and team toward a deeper understanding of findings and direction.• Under my leadership, the value of Hedgehog’s services grew and resulted in a successful Sitecore acquisition of Hedgehog that occurred in 2019.

Greater New York City Area

Partner responsible for the oversight of all daily operations. Managed all Strategy, Account, UX, Design and Development teams. Served as key consultant and main point of contact for largest accounts. Oversaw the strategy, design, and production of over 500 websites, marketing campaigns, branding projects, and applications.Key Contributions:• Spearheaded the creation of the Research, Strategy, and CX teams and provided mentorship and training to team members to enable award-winning solutions for clients.• Secured a 64%-win rate by providing strategy focused pitches, estimates, and proposals to clients.• Senior most client consultant advising and defining Commerce, User Experience, and Technical Strategy • Responsible for successfully growing the company at an average 6-8% per year.

New York, Ny

For many years I ran an independent design consultancy. My business growth strategy was to partner with larger firms and help them with critical strategic and design initiatives. It gave me experience in strategic thinking, ROI, and profitability that is now a part of my overall skill set. I was able to work with large clients like JPMorgan Chase, Time Inc., Canon USA, and Merck. Lift merged with Lowey Design in 2006.

Greater New York City Area

As the Head of Marketing and Design, my responsibilities included the management of internal teams and establishing the process to streamline product development and launches. I created strategic and cost-effective communication material and rebranded the company with updated identity, product packaging, and communications system. During my three years as Director, the company saw significant positive changes and an increase in revenue from $14 million to $40 million.

New York, Ny

At Digital Pulp, I was the Creative Director for various online consumer and business-to-business clients. My responsibilities included directing a team of writers, art directors, and designers on branding, advertising, marketing, and web development projects. My clients included Citibank, DoubleClick, LivePerson, SmartMoney, Ultimate Bid, and eSuperstars.

New York, Ny

I was responsible for all the creative for a team of more than 40 art directors, designers, writers, and production staff. I also co-managed the account relationships with clients, including Warner Bros. Television, TBS Network, MSG Network, Showtime, and others.

New York, Ny

I started my career at Atlantic Records working my way up from Designer to Senior Art Director and was responsible for packaging designs for some of the country’s hottest performers. I have designed albums, marketing material, and advertisements for artists including Bo Diddly, Pete Townshend, Robert Plant, Sugar Ray, Beth Hart, Pantera, and the Boxing Gandhis.