Donavan Thegenus, Alm Email & Phone Number

United States

• Improve day-to-day HR processes (terminations, payroll, compliance, etc.)• Regularly communicate with employees regarding benefits administration (401k, health insurance enrollment, FMLA leave, etc)• Oversee training/development for multiple new team members, ensuring proper education and maintenance of crucial processes • Diffuse and de-escalate sensitive calls with employees, ensuring a proper and respectful employee experience no matter the issue

United States

▪ Main point of contact for employee inquiries regarding payroll (paystub access, missing checks, inaccurate pay, sick pay, etc.)▪ Routinely respond to 25+ employee inquiries daily regarding payroll, employment, and other general HR inquiries within 24hr SLA, maintaining a great relationship between employees and the organization▪ Accurately onboard employees into scheduling platform (in collaboration with recruiting/onboarding) and payroll software to ensure employees are paid accurately and on time for their work ▪ Complete Terminations multiple times a week to maintain an accurate record within NY State employee database and remain in compliance with state standards▪ Spearheaded early pay access initiative for employees to utilize in emergency situations, improving the employee experience ▪ Participate within the culture committee to assist in brainstorming ideas, conducting team building activities, and promoting culture within a remote/hybrid workspace.

Remote

▪ Efficiently addressed and resolved 35+ daily customer inquiries via email, text, and chat, while maintaining a typing speed of over 70 words per minute.▪ Collaborate cross-functionally between the medical group and engineering team, ensuring the prompt delivery of patient care with a focus on responsiveness.▪ Meticulously managed confidential patient information, applying encryption protocols when necessary to uphold data security.▪ Proactively updated customers on the status of pending requests, fostering a culture of quality and transparency throughout their care journey▪ Demonstrated flexibility by supporting various business units during peak workload periods, ensuring timely and thoughtful responses to customer inquiries.▪ Spearheading an employee engagement committee in partnership with the Peopleteam, driving initiatives to boost employee engagement across the customer care department.

▪ Support of several high-volume venues as Operations Team Member, Rolling Loud New York 2019, ensuring safe ingress and egress of festival attendants (40,000+).▪ Marketed future events with an upbeat attitude and gathered 300+ leads as an Experience Ambassador at EDC Orlando 2019.▪ Managed a detailed database of misplaced items and provided personable customer service at the Lost and Found Information booth at Okeechobee Music Festival 2020.▪ Monitored festival grounds to assure guests’ wellness as Ground Control at Forbidden Kingdom Music Festival 2021.

Tallahassee, Florida

▪ Established and meticulously maintained a streamlined filing system, maintaining accurate records of administrative tasks, facilitating quick responses to diverse office requirements.▪ Reliably supported the HR department by managing onboarding and o oarding checklists, effectively lightening the workload of the HR manager.▪ Efficiently managed the office schedule, optimizing the functionality of the library, and ensuring smooth administrative operations.▪ Delivered outstanding customer service by promptly addressing client concerns, forwarding essential messages, and confirming appointments with professionalism and courtesy.▪ Trained new administrative assistants, providing comprehensive training in various administrative functions, including filing, scheduling, front-of-office customer service, and more, to ensure a cohesive and capable team.

Master'S Degree, Industrial And Organizational Psychology

Courses include: Work and Well-Being, Negotiation and Conflict Resolution, Leading with Emotional Intelligence, Psychometrics, Human.

Bachelor'S Degree, Sociology, Psychology