Senior Engineering Manager creating an intuitive, easy to use customer experience. Migrated to Agile 2 week development cycles, Kanban release when ready, and always trying new approaches to challenge our hardworking development teams across the world. Built a new team to develop a fully remodeled SolarWinds Certified Professional program to promote qualified SolarWinds product knowledge for our customers. Guaranteeing we are a trusted partner by defining our compliance to GDPR/PSD2 and ensuring our data security. Released a MSP eCommerce site based on Magento Cloud using a combination of internal and contract engineering. Key note speaker at Magento After Work Austin and inaugural Digital Experience Webinar Series and 2019 MageX Austin.eCommerce -- Safeguarding the buying process and enabling government compliance (PSD2 support) -- Automating order entry and processing for greater speed/accuracy -- Promoting a personal sales experience with each online/quote purchaseBusiness Applications -- Salesforce Lightning upgrades -- HR system implementation with integrations to ADP, NetSuite, Coupa, Bswift, Active Directory, iCIMS -- API managementCustomer Success -- Intuitive self service support with chat -- SolarWinds Certified Professional -- Personalizing each customers experienceCustomer Portal -- Secure login / role based / privacy -- License management / easy renewals / support management -- Product Upgrade Advisor / facilitating upgrade purchases / customer notifications

Programs included: VMware/Citrix Virtualization, Microsoft System Center / OpenManage Connections, and OpenManage Essentials – Lead multiple Core Teams with members of various functions from concept, through delivery, to end of life. Core team members across all functions located worldwide with multiple teams in India.• Increased delivery and software quality by founding the Console Forum to communicate between firmware and Web based software systems management consoles. The following 5 releases were on time with 2 solutions releasing early.• Managed the phase review process for 12 software solution releases across 3 separate programs in the last year using Agile, Waterfall, and various flavors in between.• Created year over year savings of 120k+ by identifying opportunities and organizing software contract negotiations.Programs included: iDRAC, Lifecycle Controller, and Scalent• Merged recently acquired Scalent product team, the ensuing release was on time with targeted Dell processes/tools.• Completed groundwork to move sustaining iDRAC development to be managed by Dell teams in India, below budget goal.

Program Manager, Tools, Build, and ReleaseFormed a team (~14 engineers) of remote developers with multiple charters.• Achieved requirement throughput increase of 30% over a 4-month period by instigating iterative cycles in which we reviewed current processes and implemented improvements. • Enabled the lab to deliver on highest priorities by delivering a work ticket procedure to provide visibility to requirements, priorities, defects, and dashboard reporting to my stakeholders at 4 sites.Program Manager, Development Environment Produced a large-scale development shift from Waterfall to Agile using IT-recommended tools. Trained and supported 200+ developers/testers across the globe with a team of 5 engineers.• Designed process for HP IT application upgrades/migrations: Quality Center, Collabnet Subversion, Cruise Control, .Net, Visual Studios, VMware, and Ghost, resulting in easy to manage, industry standard tools.• Mentored and facilitated technical promotions, 3 Expert and 2 Master engineering positions.Development/Project Manager, Windows Applications and Design Center Founded a Windows application team of ~11 engineers. Interviewed, trained, and developed short/long term goals. Added design team and promoted Windjammer control panel interface (GUI) across families of printers spanning product lines, resulting in a common look and feel across HP printer products.• Owner of Auto Navigation feature. This required leading a team of developers from multiple sections and labs within the Imaging and Printing Group. Completed extensive testing and integration across three sites. Auto Nav is one of the premier features of HP’s Edgeline high output printing product line.Development/Project Manager, Digital Send Firmware and Test Hired to turn around a group of ~8 engineers for better focus and direction. Coached the team to come together for a successful delivery of a major LaserJet product upgrade.

Manager, Software Development Oversaw ~12 engineers in delivery of Iomega drivers and software applications across both PC and Mac.• Represented Iomega at trade shows as a software technical expert on numerous software releases.• Authored a step-by-step development specification to ensure an easy to manage software process, resulting in ISO compliance.Senior Software Engineer Developed, maintained, and upgraded USB, FireWire, ATAPI, and SCSI mass storage drivers for the Macintosh as well as Iomega applications, including Iomega Tools, Drive Options, and FindIt.• Created test tools to qualify Iomega software/hardware for shipment to customers.• Managed contract engineers to create drivers/applications for the Iomega ATAPI zip drive for the Macintosh, which opened a new market enabling a growth of 15% to zip drive sales.