Don Mayo Email & Phone Number

Burlington, On, Ca

Oakville, Ontario, Canada

Oakville, Ontario, Canada

Burlington, On

Responsible and accountable for all aspects of Quality Assurance, including incoming quality, in-plant quality, supplier quality, and quality engineering activities across 2 divisions in Canada and the US.• Implemented LPA system• Implemented progressive inspections• Successful upgrade to ISO 2015 standard with zero NC’s

Guelph, On

Responsible for management of 25 (Supervisor, Quality Engineers, Inspectors, Clerks). Ownership of all aspects of Quality Assurance, including incoming quality, in-plant quality, and quality engineering activities.- Implemented in-process inspection.- Implemented poke-yoke system controls to prevent non-conforming product from escaping the factory.- Update and implement systems and controls to ensure product quality.

Kitchener, Canada Area

Managed team of 8 - 17 (Senior Quality Managers, Quality Managers, Quality Specialists). Served as global carrier / enterprise customer interface for issue identification and resolution. Led In-Market Quality managers and Deep Dive team in analysis of returned smartphone devices to determine causes and drive quality improvement.• Led FY16 reduction in monthly return rate numbers by 32% and monthly defect rate by 50% (Nov 2015) through data analytics and by driving corrective action with… Show more Managed team of 8 - 17 (Senior Quality Managers, Quality Managers, Quality Specialists). Served as global carrier / enterprise customer interface for issue identification and resolution. Led In-Market Quality managers and Deep Dive team in analysis of returned smartphone devices to determine causes and drive quality improvement.• Led FY16 reduction in monthly return rate numbers by 32% and monthly defect rate by 50% (Nov 2015) through data analytics and by driving corrective action with product design and manufacturing improvements. Provided required focus, utilizing business cases and risk management plans.• Identified Net Promoter Score (NPS) drivers and led improvement projects, enhancing customer experience. Show less

Cambridge, On

Led up to 20 employees (Managers, Specialists, Technologists, co-op students) and oversaw Deep Dive members in analysis of returned BlackBerry devices to determine causes and drive quality improvement.• Restructured department with 75% reduction in headcount while continuing to meet business needs.• Produced data-driven trend analysis for Research and Development (R & D), contributing to improving future product designs, increasing reliability and reducing cost of returns… Show more Led up to 20 employees (Managers, Specialists, Technologists, co-op students) and oversaw Deep Dive members in analysis of returned BlackBerry devices to determine causes and drive quality improvement.• Restructured department with 75% reduction in headcount while continuing to meet business needs.• Produced data-driven trend analysis for Research and Development (R & D), contributing to improving future product designs, increasing reliability and reducing cost of returns. • Identified and directed projects focused on improving product quality and reducing returns. • Oversaw customer experience testing of products, mitigating risk for issues found and providing initial shipment recommendations to executives. Show less

Monitored return rates and trends through data analytics and drove issue resolution. Managed team of 7 (Senior Managers, Managers, co-op students).• Structured newly created department and drove reduction in field return rates and warranty costs through more focused approach to problem solving and data analytics.• Identified NPS drivers, and developed and implemented improvement projects, enhancing customer experience.

Led team of 8 and oversaw all new product introduction (NPI) Process Quality Engineering activities for assigned products.• Launched BlackBerry Bold 9900 and BlackBerry Torch 9860 programs. Developed mitigation plans to address high risk items that could impact ramp start by prioritizing hundreds of issues and actioning through NPI cycle. • Drove improvement initiatives to reduce operating costs and scrap, and improve yield trends by coordinating resources in Waterloo and global partner… Show more Led team of 8 and oversaw all new product introduction (NPI) Process Quality Engineering activities for assigned products.• Launched BlackBerry Bold 9900 and BlackBerry Torch 9860 programs. Developed mitigation plans to address high risk items that could impact ramp start by prioritizing hundreds of issues and actioning through NPI cycle. • Drove improvement initiatives to reduce operating costs and scrap, and improve yield trends by coordinating resources in Waterloo and global partner manufacturing facilities. Show less

Structured and managed newly created department of 6. Initiated and implementing six sigma projects within manufacturing quality organization.• Implemented purge control system to ensure suspect material was quarantined and not introduced into manufacturing processes globally, avoiding increased scrap and return rates, reduced throughput, and field safety issues. • Introduced Run @ Rate process verification to ensure manufacturing facilities globally were capable of meeting targets… Show more Structured and managed newly created department of 6. Initiated and implementing six sigma projects within manufacturing quality organization.• Implemented purge control system to ensure suspect material was quarantined and not introduced into manufacturing processes globally, avoiding increased scrap and return rates, reduced throughput, and field safety issues. • Introduced Run @ Rate process verification to ensure manufacturing facilities globally were capable of meeting targets, prior to ramp start. This allowed for manufacturing issues that would only show up when process was running at full speed to be found and fixed prior to ramp start, resulting in achieving target levels for scrap, yields, and overall quality. Show less

Oakville, On

Developed corrective action plans to address process-related non-conformance issues, R / 1000 warranty incidents, and first time through (FTT) interruptions. • Identified reaction plans to address increasing failure rates, returning them to company target levels. Implemented several projects that eliminated escapes to final end of line inspections and beyond, preventing issues from being discovered by dealers or end users. Projects included:o Adding poke-yoke systems to select areas… Show more Developed corrective action plans to address process-related non-conformance issues, R / 1000 warranty incidents, and first time through (FTT) interruptions. • Identified reaction plans to address increasing failure rates, returning them to company target levels. Implemented several projects that eliminated escapes to final end of line inspections and beyond, preventing issues from being discovered by dealers or end users. Projects included:o Adding poke-yoke systems to select areas, including one that ensured cargo hooks were installed. Torque gun utilized to measure torque and displacement which verified hooks were installed, stopping the line if they were not. o Improving kick plates to door openings process to ensure correct one was installed: added additional controls through sequencing system and added visual management to sequencing screens. • Reviewed line layouts and reprocess, ensuring minimum potential for quality escapes, using Ford Blueprinting Process. Show less

Oakville, On

Owned all aspects of Quality Assurance, including incoming quality, in-plant quality, supplier quality, and quality engineering activities with team of 12.• Reduced returns from 15 PPM to 10 PPM, exceeding company targets.• Reduced department budget expenses by 70% over previous year.• Initiated and led production line scrap improvement project, increasing FTT line yields from 90% to 99%.

Oakville, On

Managed team of 15 and all aspects of Quality Assurance, including incoming quality, in-plant quality, supplier quality, and quality engineering activities.• Exceeded company targets for returns, achieving year-over-year reductions from 8 PPM to 5 PPM to 3 PPM.• Reduced department budget expenses by 50% in 1st year and 10% in 2nd year.• Drove continuous improvement projects that resulted in $200K annual savings in 1st year.

Oakville, On

Led Quality Engineering team to provide best possible customer service and support.• Standardized internal and external customer service processes, simplified reporting requirements, and maintained consistent customer service levels, facilitating work for Quality Engineers and reducing possibility of errors. • Coached other quality engineering professionals on best approach to satisfy customer and safeguard Omron’s corporate operation.• Reported to key operational management during… Show more Led Quality Engineering team to provide best possible customer service and support.• Standardized internal and external customer service processes, simplified reporting requirements, and maintained consistent customer service levels, facilitating work for Quality Engineers and reducing possibility of errors. • Coached other quality engineering professionals on best approach to satisfy customer and safeguard Omron’s corporate operation.• Reported to key operational management during critical customer containment activities. Show less

Oakville, On

Oversaw product launch, disciplined problem solving, PPAP, PSO, procedure implementation, Run @ Rate, DFMEA, PFMEA, control plan, process flow, APQP, and contract personnel.• Launched various products on time for GM, Ford, Mazda, Mitsubishi, Chrysler, and Honda.• Collaborated with multi-discipline team, including corporate offices in Japan and local staff, to address challenging and time-sensitive recall situation with customer.• Developed and implemented layered process audit… Show more Oversaw product launch, disciplined problem solving, PPAP, PSO, procedure implementation, Run @ Rate, DFMEA, PFMEA, control plan, process flow, APQP, and contract personnel.• Launched various products on time for GM, Ford, Mazda, Mitsubishi, Chrysler, and Honda.• Collaborated with multi-discipline team, including corporate offices in Japan and local staff, to address challenging and time-sensitive recall situation with customer.• Developed and implemented layered process audit system to help ensure compliance to manufacturing processes.• Trained and coached new Quality Engineers during high growth phase, maintaining consistent customer support while managing heavy workload. Show less

Toronto, Canada Area

Warranty supervisor with responsibilities including union employee supervision, disciplined problem solving, customer / supplier interaction, internal auditing, new gage implementation and new product implementation.

Toronto, Canada Area

Testing of prototype products, part time supervision of two union employees and creation of new test specifications.