Don Michalec Email & Phone Number

San Antonio, TX, US

San Antonio, TX.

• Penn Global Marketing, San Antonio, TX 6/2024 -
• Manage accounts for clients needing Life, Health and Medicare insurance.
• Solicited new policies for coverage.
• Anticipated client’s needs and proactively initiated communication and resolution through in person visits, calls and emails
• Maintains client and policy information in the customer management system including policies, endorsements,new business, as well as any other important information
• Met with clients and underwriters about client information and policies

San Antonio, Texas Metropolitan Area

🔹 Supported multiple lines of business within property and casualty (P&C), umbrella, homeowners, renters, and valuable personal property. Managed agency and claims with a focus on productivity, efficiency, and timely internal client reporting to drive critical business decisions.🔹 Fostered and managed business relationships to counsel leaders on key.

🔹 Collaborated in training new Insurance Specialists.🔹 Enhanced team performance productivity by coaching peers and providing feedback and guidance.🔹 Consistently exceeded performance benchmarks in all metrics.🔹 Volunteered for 2017 Catastrophe (CAT) team for both Hurricane Harvey and Irma, providing support to members in affected areas.

🔹 Retained and deepened membership relationships by knowing members circumstances, understanding their needs, and providing solutions.🔹 Specialized in thoroughly reviewing competitor’s contracts to retain and educate customers on contract differences.🔹 Consistently exceeded performance benchmarks in all metrics.

🔹 Licensed in auto, advanced auto, rental, fire, and homeowners policies servicing member needs in a high volume call center.🔹 Consistently exceeded all metrics.🔹 Reviewed member coverages and recommended products to protect and enhance the members’ financial security.

San Antonio, Texas, United States

🔹 Award winning team leader with 22 years of management experience in a high-volume call center. Known for bringing a high degree of emotional intelligence to high stress situations, maintaining high team engagement, and delivering above-plan results.🔹 Led a team of 9 supervisors and 166 representatives.🔹 Developed a team leader support model that enhanced.