Donna Beeman Email & Phone Number

St. Louis, Mo

I am currently responsible for maintaining, consolidating and validating data, and creatingchart decks used by the General Manager of North America to present to the Sr. Vice-President of Sales & Distribution, the Sr. Vice-President and CFO, and the Chariman &CEO of IBM. The data provided is used for Global Integration Sales Management Meetingssuch as Performance Team (PT), and Operating Team (OT). Also responsible for meetingcoordination and agenda for NA Geo Field Operating Reviews (FORs) in support of the NASales Management System.

Project manager support for MAP Project Office (Market Alignment Program), IBM Sales Model, and Client Value Account Planning. North America Sales Operations focal for Professional Development Tool, Expertise Assessments, CV Wizard (Curricula Vitae), and Sales Value Survey. Administrator of Virtual Round Table, budget responsibility for Client Value Account Planning Initiative. Also handled Business Controls - Workstation Security and MML (Monthly Management Letter) report for Marc Lautenbach in prior years.

Team Leader for Project Support Office on an outsourcing contract. Coordinated and assigned workload. Created and maintained a database that encompassed every customer issue that needed to be tracked. Database became foundation for management of the account and was instrumental documentation in several audits, including a Corporate Audit. Responsible for creating and coordinating all presentations requested by the Project Executive for both internal and customer presentations.

Contract Analyst for Site and Connectivity Services Organization consisting of one second line manager, three first line managers and thirty three project managers. Reviewed Top 10/Bottom 10 Contracts over 100K on a monthly basis and provided analysis to management and Area VP. Followed-up monthly to ensure problems were resolved and provided assistance as needed. Initiated accruals/deferrals on a monthly basis for contracts meeting the guidelines. Provided Gross Profit and Revenue reports to management and Project Managers to assist them with managing their contracts. Operation's Analyst for a service organization consisting of six second-line managers, eighteen first-line managers and three hundred thirty technical and support personnel. Mentored peer in another Area and for two of the Practices teaching them systems to use for report generation and basic analysis so they could assist their respective management teams and resolve issues. Initiated request for report that showed potential time recording errors across the country which enabled each Area to review records that were potential revenue for their organizations. Participated in the task force established for defining the role of the Operation's Analyst in the newly created PSS Organization.

Financial Analyst for a service organization consisting of eighteen first-line managers and one hundred forty-four technical and support personnel. Developed and maintained a Lotus spreadsheet which assisted management in performance assessments and rankings of their employees. Reconciled general ledger and uncovered miscoding of expenses which resulted in over $100K in savings for organization. Directed business while executive on six week maternity leave ensuring deadlines were metand that the organization ran smoothly in her absence. Coordinated and processed personnel activities for management including awards, promotions and separations.

Acted as coordinator for marketing and management. Analyzed and validated the financial position of a $75M business unit to ensure accuratecommission payment and audit compliance. Originated and presented customized software opportunity which resulted in $150K additional revenue for the business unit. Provided detailed information relative to quota, sales plan, settlements and territoryassignments enabling management to make informed decisions. Maintained confidentiality with key executives establishing trust and confidence.

Provided customer service and field sales support. Developed and maintained quality relationships which promoted customer satisfaction. Processed orders, installations and maintenance on a timely basis consistently achieving established standards. Monitored order backlogs and reviewed with marketing to ensure accuracy before shipment. Assisted in customer calls to develop rapport, coordinate information and resolve concerns which strengthened overall marketing effort.

Administrative support to internal customers. Designed and coordinated a nationwide on-line catalog system resulting in a $2M annual cost savings to IBM through increased productivity. Examined and verified equal opportunity information for regional office to enforce EEO compliance. Operated automated Telephone Message Management System that resulted in a national rollout. Processed timecards and expenses accurately and promptly for one-hundred employees enhancing employee satisfaction.