Donna Doyle Email & Phone Number

Indiatlantic Beach Fl

Research vendor statements for our clients for accuracy.

Melbourne, Florida Area

Responsible for Fortune 500 retail account's and their affiliates that are with Liberty Hardware. Download the morning report from the customer on what will be deducted for shortages, pricing, returns or buybacks.Export the deductions and send to Quality Control so that they can research why a product was either returned or field destroyed so that we can investigate the issue with the product and correct the issue if necessary. This report also works well for our Sales Team for inventory control with our customers.Download checks received by wire - coding the deductions for Cash Applications Processor.I work closely with the Sales, Customer Solutions and Warehouse Managers for any issue's that may come along.Research deductions and issue credits for valid charges and for invalid charges I have to put information on the customer's website for processing.Download packing and/or pallets slips along with the proof of deliveries so that I can input them on the customer's website for shortage issues that are denied.I have also traveled to the customer for a conference on issue's that we are working on together to resolve.Recieved my Sixth Sigma Yellow Belt.Past Exprience:I have worked with the Intercompany and Traditional Accounts.I have also worked with the smaller accounts before transferring to the largest customer and have done the following duties as well:Check the credit hold report frequently to release orders.Assign delinquent customers to collections.Process credits for shortages, damages and returns.Prepare and mail certified letters to customers.Process credit references.Mail out invoices/credits and statements for customers.Process new application packages, D&B reports and references for the Direct of Credit to review and process.Keep notes updated on customer accounts.Keep sales team informed of customers past due.Also covered as a backup to the Cash Applications Clerk.

Summary Responsible for maintaining the Address Book, billing & cash application backup as well as assisting others within the department.Essential Duties and Responsibilities include the following. Other duties may be assigned.Responsible for maintaining and updating Address Book including setups and changes for customers and their ship to, vendors, employees, planners, etc.Responsible for keying Credit Memos and maintaining RGA log.Perform maintenance as requested by Customer Service or Sales Teams on mass changes.Run daily billing and check for errors, mail/email invoices to customers.Provide assistance as needed to Cash Application Clerk & Credit Analysts.Back up Cash Application Clerk.

Follow proper procedures for processing invoices from receipt until remittance promptly and accurately. Correspond with Customs Agents to make sure all invoices are received and ready for payment each month. Work with vendors during the set up process to make sure that their ACH banking is complete and accurate to receive payments. Process Works expense reports and answer and assist associates with questions on how to process expenses. Upload receipts for audit purposes. Upload the payment into an ADP system and received the checks to be given out to associates weekly. Answer vendor inquiries. Prepares accounts payable checks and ACH payments for both Foreign and Domestic accounts by pulling the receipt reports for all invoices for payments. Daily check with the bank to make sure there are no errors for the checks that were sent for payment weekly. Processing payments for Customs, Prime Revenue and Ratelinx accounts. Maintains all accounts payable files and records. View weekly the Ratelinx information to make sure that the right GL codes are being properly applied to charges. Assists in monthly closings by processing RNV report and preparing accruals.

Winston Salem Nc

My responsibilities include researching data from our vendors on how they score Liberty Hardware's performance from fill rate, on time, asn accuracy and asn timeliness. I work with our planners and warehouse to make sure that we are staying in compliance to our vendors needs.I also pull data report for our Audit Pricing to give to our Director of Accounting so that they have reports of daily activity with changing pricing in the One World System. I sent out a report for the Customer Service group so that they will know what orders are on backorder or having trouble passing through the system to be picked and shipped.I also am currently working with the returns process with our customers as well as the Returns Department on a daily basis. I am responsible to assist the vendor with our returns policy and to assign RGA#s if we should have items returned back to Liberty Hardware.I also assist our Data Integrity Analyst with uploading new or revised pricing in our One World system for both the vendor and suppliers on a daily basis.

Winston Salem Nc

Responsible for Fortune 500 retail account's and their affiliates that are with Liberty Hardware. Download the morning report from the customer on what will be deducted for shortages, pricing, returns or buybacks.Export the deductions and send to Quality Control so that they can research why a product was either returned or field destroyed so that we can investigate the issue with the product and correct the issue if necessary. This report also works well for our Sales Team for inventory control with our customers.Download checks received by wire - coding the deductions for Cash Applications Processor.I work closely with the Sales, Customer Solutions and Warehouse Managers for any issue's that may come along.Research deductions and issue credits for valid charges and for invalid charges I have to put information on the customer's website for processing.Download packing and/or pallets slips along with the proof of deliveries so that I can input them on the customer's website for shortage issues that are denied.I have also traveled to the customer for a conference on issue's that we are working on together to resolve.Recieved my Sixth Sigma Yellow Belt.Past Exprience:I have worked with the Intercompany and Traditional Accounts.I have also worked with the smaller accounts before transferring to the largest customer and have done the following duties as well:Check the credit hold report frequently to release orders.Assign delinquent customers to collections.Process credits for shortages, damages and returns.Prepare and mail certified letters to customers.Process credit references.Mail out invoices/credits and statements for customers.Process new application packages, D&B reports and references for the Direct of Credit to review and process.Keep notes updated on customer accounts.Keep sales team informed of customers past due.Also covered as a backup to the Cash Applications Clerk.

Responsible for contacting customers to collect accounts receivable within an assigned list of accounts in a defined period of time.Assign delinquent customers to collections.Post payments to customers accounts when required.Apply credits to accounts for shortages/damages.Prepare and mail certified letters to customers.Download pick tickets to be printed and paid.Post credit card payments.Mail out invoices/credits for customers.Keep sales rep informed of customers delinquent.

Receives inbound calls from retailers, salesmen and consumers and processes callers requests accordingly.Informs customers of unit prices/discounts/charges if applicable, shipping date, anticipated delays and any additional information needed by customer.Maintains relationships with other key company personnel to inform of stock depleting orders, requested delivery dates, shipping errors/delays, price discrepancies, program suggestions, competitive information and provide awareness of major customer issues.I was also asked to start up the club car orders so that we could create a process for other customer service reps to follow when placing orders.I would povide assistance with returns as well as issue's with the products to try to help fix the customers equipment.Answer over 100+ calls a day.

New Bedford, Ma

Started as a File Clerk in the Personal and Casualty Sales Dept. Then transferred to the Business Sale Dept working for the VP Manager of our office as a Sr. Sales Assistant. I would go on "cold calls" with the VP Manager to our clients and review their accounts to make sure we were meeting their insurance needs. I would also work at different locations filling in for other Sales Assistants while they were on vacation. I also held seminars for my peers as well and also had received my brokers license.