Donna Hatch Email & Phone Number

United States

*Assist with internal and external communications*Research, edit, and proof articles and grant proposals*Insert citations using Zotero*Write and format articles for website content*On board and off board employees and interns*Organize meetings and employee travel*Produce expense reports; maintain director's CV*All other tasks as assigned

Arizona, United States

• Best-selling author of 24 published titles--many of them award-winning• Freelance editor for everything from novels to articles• Frequent blogger of multiple sites• Sought-after workshop presenter

Payson, Arizona, United States

• Created official training and reference manual for all office positions• Recruited, placed, and managed over 50 volunteers• Designed and maintained volunteer database• Reinstituted Volunteer Appreciation Program• Scheduled transportation for members • Coordinated and posted driver schedules for transportation service• Assisted with the organization of special events

Mesa Arizona

• Managed schedule for executive director• Organized and prepared for training seminars, awards ceremonies, board meetings, and district meetings• Maintained membership database using Access• Advocated for over 600 members while adhering to district and company policies• Assisted and advised member teachers with legal and professional issues• Performed a variety of complex and diverse clerical duties• Assisted members with school-related employment issues which involved independent judgment and action requiring in-depth knowledge of school and company policies• created correspondence independently and from oral instructions; typed letters, reports, memoranda, contracts, requisitions• Created and distributed monthly newsletters using Microsoft Publisher• Maintained Access database of members• Billed, collected, and processed membership dues and fees• Maintained confidentiality of sensitive, confidential, and privileged information• Established and maintained office and files

Apache Junction, Az

• Processed timesheets and prepared payroll for 30+ employees with 100% accuracy• Administered all aspects of account payable and receivable using Quick Books• Created company HR policies and procedures in compliance with state & federal law• Managed delivery schedule• Produced customer quotes and followed up on bids• Created letters, bids, contracts, reports, memos, and purchase orders• Tallied employees’ timesheets and prepared payroll reports to send to external payroll service• Scheduled all phases of corporate travel

Tempe Az

• Exceeded company goals to suggestively upsell to vacation packages• Diffused tense situations by listening to passenger concerns while maintaining a calm, sympathetic demeanor• Consistently outperformed daily reservations sales quota• Received commendations for outstanding customer service

Mesa, Az

• Answered and directed phones• Set appointments• Tested applicant skills on computer, typing speed, ten-key, and other clerical skills• Matched available temps with customers’ needs• Maintained database• Operated office equipment including a fax machine, copier, and computer• Inventoried office supplies

Scottsdale Az

• Greeted clients in reception area• Answered and directed phones• Prepared and typed letters, contracts, and resumes• Set appointments• Scheduled training sessions• Ordered meals for office employees and training sessions• Operated all office equipment including computer, copier, fax.

Education record

Creative Writing, Child Psychology, 3.6

Activities and Societies: Active in theater, music, and ballroom dance. Also joined the skiing club.

General Studies, 3.8

Activities and Societies: Active in Theater and Music--cast in several theatrical productions.

Applied Business

Certificate, Professional Skills

Professional Skills Course: organization, time management, budgeting, study habits, oral and written communications skills, quantitative.

General Education, 3.8

Activities and Societies: Musical Theatre, Creative Writing

Communications