Donna Hatch Email & Phone Number

United States

*Assist with internal and external communications*Research, edit, and proof articles and grant proposals*Insert citations using Zotero*Write and format articles for website content*On board and off board employees and interns*Organize meetings and employee travel*Produce expense reports; maintain director's CV*All other tasks as assigned

Arizona, United States

• Best-selling author of 24 published titles--many of them award-winning
• Freelance editor for everything from novels to articles
• Frequent blogger of multiple sites
• Sought-after workshop presenter

Payson, Arizona, United States

• Created official training and reference manual for all office positions
• Recruited, placed, and managed over 50 volunteers
• Designed and maintained volunteer database
• Reinstituted Volunteer Appreciation Program
• Scheduled transportation for members
• Coordinated and posted driver schedules for transportation service

Mesa Arizona

• Managed schedule for executive director
• Organized and prepared for training seminars, awards ceremonies, board meetings, and district meetings
• Maintained membership database using Access
• Advocated for over 600 members while adhering to district and company policies
• Assisted and advised member teachers with legal and professional issues
• Performed a variety of complex and diverse clerical duties

Apache Junction, AZ

• Processed timesheets and prepared payroll for 30+ employees with 100% accuracy
• Administered all aspects of account payable and receivable using Quick Books
• Created company HR policies and procedures in compliance with state & federal law
• Managed delivery schedule
• Produced customer quotes and followed up on bids
• Created letters, bids, contracts, reports, memos, and purchase orders

Tempe AZ

• Exceeded company goals to suggestively upsell to vacation packages
• Diffused tense situations by listening to passenger concerns while maintaining a calm, sympathetic demeanor
• Consistently outperformed daily reservations sales quota
• Received commendations for outstanding customer service

Mesa, AZ

• Answered and directed phones
• Set appointments
• Tested applicant skills on computer, typing speed, ten-key, and other clerical skills
• Matched available temps with customers’ needs
• Maintained database
• Operated office equipment including a fax machine, copier, and computer

Scottsdale AZ

• Greeted clients in reception area
• Answered and directed phones
• Prepared and typed letters, contracts, and resumes
• Set appointments
• Scheduled training sessions
• Ordered meals for office employees and training sessions

Education record

Creative Writing, Child Psychology, 3.6

Activities and Societies: Active in theater, music, and ballroom dance. Also joined the skiing club.

General Studies, 3.8

Activities and Societies: Active in Theater and Music--cast in several theatrical productions.

Applied Business

Certificate, Professional Skills

Professional Skills Course: organization, time management, budgeting, study habits, oral and written communications skills, quantitative.

General Education, 3.8

Activities and Societies: Musical Theatre, Creative Writing

Communications