Donna General
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Donna General Email & Phone Number

Management Information System Executive at Nexon Asia Pacific
Location: Sydney, New South Wales, Australia 4 work roles 1 school
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Current company
Nexon Asia Pacific
Role
Management Information System Executive
Location
Sydney, New South Wales, Australia
Company size
192 employees

Who is Donna General? Overview

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Quick answer

Donna General is listed as Management Information System Executive at Nexon Asia Pacific, a company with 192 employees, based in Sydney, New South Wales, Australia. AeroLeads shows a matched LinkedIn profile for Donna General.

Donna General previously worked as Service Desk Engineer at Nexon Asia Pacific and MIS Executive Tools (Desktop Engineer L2 Grade) at Hcl Technologies. Donna General holds Bachelor Of Science In Computer Science, Bachelor Of Science In Computer Science from Sti- Systems Technology Institute.

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Email format at Nexon Asia Pacific

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Nexon Asia Pacific

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Profile bio

About Donna General

Over 10 years of IT/ Helpdesk Support and administrative experience.

Current workplace

Donna General's current company

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Nexon Asia Pacific
Nexon Asia Pacific
Management Information System Executive
australia
Website
nexon.com.au
Employees
192
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4 roles

Donna General work experience

A career timeline built from the work history available for this profile.

Service Desk Engineer

Current
Nexon Asia Pacific

Sydney, New South Wales, Australia

  • Provide MS O365 and exchange request and support(SharePoint, shared mailboxes, MS licensed and etc.).
  • Provide level 1 assistance for Citrix and RDP issues.
  • Troubleshoot printer issues and escalate to 3rd party vendors if necessary.
  • Deal with hardware and application support queries and issues reported to support desk and escalate to 3rd party vendors (VPN connection, Install, upgrade, support and troubleshoot OS, Windows Office and etc.).
  • Familiarize end users with basic software, hardware and peripheral device operation.
  • Oversee and resolve queries, issues and problems assigned to Desktop Support Engineers
Oct 2020 - Present

Mis Executive Tools (Desktop Engineer L2 Grade)

Hcl Technologies

Singapore

  • Generate and review Service performance reports (Daily, Weekly and Monthly Project Reports which include the following: SLA metrics, KPI Dashboard, project subscription services report and other ad hoc reports as.
  • Supervise/POC for the MIS team.
  • Handle higher level of escalations with regards for Service Performance Reports.
  • Work on special projects, as required by the project/client.
  • Install, upgrade, support and troubleshoot Windows 7, 8, 10 and Microsoft Office
  • Deal with hardware and application support queries and issues reported to support desk and escalate to 3rd party vendors for out-of-scope issues.
Aug 2014 - Jan 2020

Quality Assurance Specialist

Teletech

Philippines

  • Evaluate interactions of technical support agents
  • Prepare objective performance evaluation reports
  • Create agent/project reports of trends and observations, KPI/KRI reports and SLA metrics reports as per Quality guidelines
  • Review evaluation forms and maintain QA System files
  • Generate QA department reports on a daily, weekly and monthly basis
  • Work on special projects as required
Oct 2009 - Jul 2014

Technical Support Specialist

Teletech

Philippines

  • Provide support in unresolved cases and requests of dissatisfied customers
  • First point of contact for customer / user support
  • Diagnose and resolve internet connectivity, home networking, email, password and login related matters.
  • Troubleshoot software issues such as Outlook and Microsoft Operating System.
  • Troubleshoot hardware issues for desktops and laptops
  • Perform installation and configuration of software applications such as installation of DSL software, wireless card, antivirus software
Aug 2005 - Sep 2009
Team & coworkers

Colleagues at Nexon Asia Pacific

Other employees you can reach at nexon.com.au. View company contacts for 192 employees →

SP Stephanie Paps-Levy Stephanie Paps-Levy Colleague at Nexon Asia Pacific Sydney, New South Wales, Australia, Australia View → MB Meredith Billing Meredith Billing Colleague at Nexon Asia Pacific Greater Sydney Area, Australia View → LP Luke Piesse Luke Piesse Colleague at Nexon Asia Pacific Parramatta, New South Wales, Australia, Australia View → LN Lucie Nováková Lucie Nováková Colleague at Nexon Asia Pacific Prague, Czechia, Czech Republic View → JH Joel Hasted Joel Hasted Colleague at Nexon Asia Pacific Surfers Paradise, Queensland, Australia, Australia View → JN Jonathan Nelson Jonathan Nelson Colleague at Nexon Asia Pacific Itaboraí, Rio De Janeiro, Brazil, Brazil View → KH Kimberley Hammett Kimberley Hammett Colleague at Nexon Asia Pacific Greater Brisbane Area, Australia View → FH Fawzi Hijazi Fawzi Hijazi Colleague at Nexon Asia Pacific Sydney, New South Wales, Australia, Australia View → TB Tek Bhandari Tek Bhandari Colleague at Nexon Asia Pacific Gold Coast, Queensland, Australia, Australia View → QN Quan-Loc Ngo Quan-Loc Ngo Colleague at Nexon Asia Pacific Melbourne, Victoria, Australia, Australia View →
1 education record

Donna General education

  • Sti- Systems Technology Institute
    Sti- Systems Technology Institute
    Bachelor Of Science In Computer Science
FAQ

Frequently asked questions about Donna General

Quick answers generated from the profile data available on this page.

What company does Donna General work for?

Donna General works for Nexon Asia Pacific.

What is Donna General's role at Nexon Asia Pacific?

Donna General is listed as Management Information System Executive at Nexon Asia Pacific.

Where is Donna General based?

Donna General is based in Sydney, New South Wales, Australia while working with Nexon Asia Pacific.

What companies has Donna General worked for?

Donna General has worked for Nexon Asia Pacific, Hcl Technologies, and Teletech.

Who are Donna General's colleagues at Nexon Asia Pacific?

Donna General's colleagues at Nexon Asia Pacific include Stephanie Paps-Levy, Meredith Billing, Luke Piesse, Lucie Nováková, and Joel Hasted.

How can I contact Donna General?

You can use AeroLeads to view verified contact signals for Donna General at Nexon Asia Pacific, including work email, phone, and LinkedIn data when available.

What schools did Donna General attend?

Donna General holds Bachelor Of Science In Computer Science, Bachelor Of Science In Computer Science from Sti- Systems Technology Institute.

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