Donna Hill Email & Phone Number

Remote

United States

• Collaborated with business leaders to identify items required for Oregon Bottle Deposit and created complex excel workbook to analyze and report monthly return data.• Researched states customer right to refund, created right to refund matrix, updated standard responses, standardized refund package templates.• Standardized dispute processes and trained additional staff on process and how to analyze data.• Facilitate systemic improvements for commodity/beverage returns, increased efficiencies and streamlined end-to-end processes. Slashed processing time >50%.• Amend returns to recover money from jurisdictions.• Reporting analysis by business, filing obligation month to month percentage metrics.

Vermont, United States

Fourteen years sales and use tax experience.• Prepared and process the monthly sales and use tax compliance files and send tax files to outside compliance provider, includes reconciliation between Vertex tax engine, Billing sub-ledger and the general ledger.• Monthly & Quarterly reconciliation/workpapers for WA B&O tax filing, provided to compliance provider to prepare returns.• Provide professional tax advice to the company and customers with respect to the application of complex sales/use tax laws to complex commercial situations for a national company.• Perform extensive tax research and tax analysis for the sales/use tax laws in the US & Canada. Collaborate with business on new items going to market to determine the proper product category for sales tax purposes to ensure proper taxation to customers.• Maintain Taxpayer registrations, taxability drivers and taxability mapping in Vertex O v9 tax engine to ensure proper tax assessment on invoices to customers.• Analyze monthly vendor use tax accruals on purchases to determine accurate use tax reporting.• Created and maintain comprehensive multi-state item taxability matrix.• Responsible for maintaining customer exemption certificates using multiple systems, PeopleSoft & Vertex and DECM & OneSource.• Audit Support-assist with providing audit team the necessary documentation to support the returns filed, Provide audit team any needed research for tax position via CCH and state websites to defend tax positions.• Primary contact for internal and external customer throughout the business to answer all item taxability questions and sales and use tax rate inquiries.• Process improvement. Worked with IT to create a consolidated dashboard of 6 separate systems to have a complete view of customer accounts for certificate management.• Proficiency in PeopleSoft ERP, Vertex O series v9, DECM, OneSource and Microsoft applications. • Manage and maintain state resale certificates for 12 legal entities

Accounting And Finance

Computer Technology/Computer Systems Technology