Donna Holt Email & Phone Number

Dallas-Fort Worth Metroplex

IntelePeer simplifies communication automation for businesses and contact centers. IntelePeer's Communications Automation Platform lowers the cost of doing business while improving customer experience and accelerating ROI. Built for business users, IntelePeer solutions leverage world-class AI and analytics and enables brands to effortlessly automate complex customer interactions and business processes.

Drove sales opportunities for Contact Center, Omnichannel, CCaaS and CPaaS solutions within specific enterprise accounts, including transportation, manufacturing, hospitality, retail and professional services.• Cultivated strong relationships with clients to understand their needs and ensure successful sales and lifetime customers• Identified and qualified opportunities for net new, growth, renewals, and upselling or cross-selling additional products or services. Partnered with the SDR and ABM teams to build out qualified leads.• Managed my book of business via defined sales processes for prospecting, qualifying, developing value, negotiating agreements and defining terms to close opportunities. • Collaborated regularly with sales managers, product teams, professional services, channel partners, service, support, deals desk, legal other and internal/external stakeholders to address client needs to drive growth, retention and customer satisfaction.• Achieved FY22 Sales Club, 125%

• Led a team of enterprise account executives in the West/TOLA region.• Recruited, trained, and mentored sales professionals to exceed sales targets.• Set clear performance expectations and provided ongoing coaching and support.• Identified target markets and defined sales goals aligned with business objectives. • Worked with the AE team to cultivate strong relationships with customers and partners. • Closed high-value deals by creating comprehensive sales strategies to penetrate key accounts and win competitive deals. • Forecasted sales projections, tracked performance metrics, and reported progress to senior management. • FY21: 132% attainment

Led a team of enterprise sales engineers to enable digital transformation initiatives via Avaya’s enterprise platforms for Unified Communications (UC), Contact Center, voice, digital, and omnichannel solutions.• Achieved over 100% of the quota in one year by partnering with customer decision makers to develop plan to alleviate business pain points, migration to cloud solutions, and create a meaningful value prop with sustainable ROI.• Developed cloud migration technical strategies to minimize risks and ensure successful projects. • Developed and managed POCs or custom pilots with customers, sales engineers, technical account managers, product managers, professional services, and system integrators/ global partners. • Partnered with system integrators and professional services for implementation, consumption tracking and support offers. Ensured successful projects resulted in referenceable customers.

Enterprise Solutions Sales Professional for Cloud/SaaS CRM in vertical markets include energy, transportation, utilities, healthcare, insurance and professional services. • Prospected, led and managed sales engagements utilizing Microsoft cloud solutions for Dynamics 365 including Sales, Customer Service, Field Service and Project Service with Analytics, AI and Bots. • Led customer strategy and discovery sessions to create business value assessments with C level executives to demonstrate ROI/TCO. Created executive close plans to win extremely competitive opportunities.• Cultivated Microsoft partner opportunities and relationships to enable deployment and consumption of Microsoft cloud solutions.• FY17: 117% attainment

Incubation sales lead for Southwest/TOLA region for enterprise customers. Focused on new sales of Microsoft Skype for Business and its next gen offer, Microsoft TEAMS. Exceeded sales objectives by hunting for net new opportunities within assigned territory that included transportation, hospitality, energy, retail, and professional services. Success achieved via ability to cultivate pipeline at 3 times annual quota, execution of sales strategies, internal and external networking, establishing solid customer relationships, teaming with Microsoft partners and hosting customer events. Quota attainment and sales awards:• FY14: 191% Circle of Excellence• FY12: 103%, FY13: 124%, • FY11: 125% Top Attainment Award, Americas Incubation Sales

Solutions Sales Professional for Avaya contact centers and enterprise telephony solutions. Led sales engagements with a solution-based sales approach. Recognized for my strong ability to find innovative ways for customers to either maximize their current platform or adopt a new platform to meet business needs. My solution selling skills include the ability to:• Understand the issues and opportunities with the current applications and technical architecture.• Develop a future state and migration path for the technology and business applications that supports the business and meet technical objectives.• Provide business executives with a direction and decision-making framework for capital and or operating expenditures. ROI or TCO based on desired business outcomes.• Provided a blueprint for technology and implementation timeline based on stated business goals.. Provided discovery, functional gap analysis and solution demos per business requirements. Experienced with Enterprise contact centers from 100 to 10,000+ agents along with a variety of third-party solutions for Workforce Management, Quality Recording, IVR, Speech Recognition, and analytics. Sales Achievements and Recognition:• Avaya Achiever’s Gold Club earned multiple times.• Avaya Application Sales Executive of the Year.