Donna M. Email & Phone Number

Green Bay, Wisconsin Area

• Responsible for the development, implementation, communication and ongoing improvement of formal training processes and quality improvement activities related to clinical and non-clinical operations. • Has an understanding of all systems used within the organization and works closely with the IS/IT Applications and EMR staff. • Supervises the Training Team, consisting of five Trainers/Project Coordinators.• Conducts training sessions, including ‘Train the Trainer’ and procedural writing programs. • Is responsible for having a clear understanding of all issues related to federal, state, or local regulations that influence or effect how the organization conducts business and incorporates compliance with those regulations into all training and development processes. • Is an expert in proven, objective methodologies that facilitate quality and process improvement projects and practices. • Has current knowledge of latest adult learning techniques. Is responsible for self-development and education. • Directs the process for continuous assessment and improvement of processes within the company. - Epic HIM Release of Information Certification

Green Bay, Wi

•Credentialed in Ambulatory Epic SmartChart-including Scheduling & Registration.•Develop procedures for the clinical staff/physicians as they pertain to the EMR.•Provide classroom-style and one to one training for initial and on-going training of business and clinical staff/physicians.•Write and revise procedure and process Clinical Guidelines using Information Mapping software.•Oversee Medical Records requests and record request software. •Subject matter expert for system functions and business procedure implementation.•Assist in developing and executing process improvements throughout the organization.•Manage multiple development project deliverables from project scope to implementation.•Analyze the root cause of issues and recommend possible solutions.•Conduct detailed audits by reviewing system transactions, current procedures, records and reports for accuracy and effectiveness.•Participate on a cross-functional Clinical Policy & Procedure team to support business operations, regulations and communication.

Teach credit-level Business Classes via classroom, video-conference, online and in accelerated format.• Business & Occupational Prep• Business Ethics• Legal Issues for Supervisors

Green Bay, Wisconsin Area

•Create and maintain effective relationships with local high school administration and community organizations.•Deliver presentations to high school students to educate them on career and education opportunities.•Participate in the planning, organization and execution of Open Houses and other reputation development events at the college.•Assist the Director of Recruitment in analysis of recruiting reports and marketing opportunities within the local community.

•Determined, scheduled and marketed 500-600 classes in 26 facilities in the Green Bay Metro Region and generated an average of 3,000 enrollments and 70-80 FTE’s (full-time equivalents) annually.• Hired, supervised and provided training for instructors and support staff. Provided 50-60 instructors with resources and materials for upcoming classes each semester. •Championed cross-functional Advisory Committees and participated on a Qualitative Data team to identify opportunities to promote student success. •Created Focus Groups to provide feedback of programs and services.•Facilitator for advisory committees and focus groups. Delivered presentations and developed marketing pieces, advertising, mailings and website presence. •Collected and analyzed data; determined parameters for unique queries and reports. Provided administration with quarterly enrollment and FTE information. •Analyzed customer needs to determine classes to offer, and followed up with customer satisfaction surveys. •Managed operational and advertising budgets; including grants.•Implemented and marketed the Plus 50 initiative, which offers support and advocacy for Plus 50 students in regard to encore careers, personal enrichment and volunteer opportunities.•Recognized for innovativeness and implementing new processes and workflows to create efficiencies.

•Assisted in the development, implementation and marketing of the NWTC Certificate Program. Instrumental in increasing the growth of certificates from 18 to 84 certificates in six years, and contributed in increasing enrollments from 338 to over 2,200 per year. Provided support and advisement for students enrolled.•Provided Administration with quarterly enrollment and FTE data. Managed operational and advertising budgets; including grants.•Met with Business & Industry to analyze training needs and offer customized training to meet their needs.•Established and orchestrated Team Action Plans, acting as the Team Leader for two teams. •Scheduled approximately 500-600 classes in the Green Bay Metro Region, utilizing 60-70 instructors in 26 facilities annually.

Bachelor'S Degree, Business Administration

Associate Degree, Marketing