Donna Marshall Email and Phone Number

Responsible for Marketing and advertising compliance. Regulatory monitoring, changes and implementations. Responsible for legal research and analysis. Product development and compliance.

American Express/Amex Assurance CompanyRegulatory/Compliance Analyst December 2009 – PresentProactively identify and remediate product compliance gaps. Test product changes pre-implementation. Audit business partners for compliance risks. Create process improvement procedures based on regulatory requirements. Train insurance claim adjusters on regulatory and legal updates. Network and problem solve with risk managers, GCO, business stakeholders and senior leaders across the enterprise for compliance solutions.

Investigate, evaluate, negotiate and resolve first and third party casualty and property claims using state statutes and good faith practices as well as interpreting and applying insurance policies and procedures.

Developed and taught course curriculum for paralegal students: Civil Litigation; Ethics, Torts, Legal Research/ Writing, Critical Thinking.

Discovery, trial preparation, expert communications, research and writing. Insurance Defense: motor vehicle tort; construction defect; premises liability; wrongful death; medical malpractice

Legal research, pleadings, database, discovery, trial preparation. Insurance defense, motor vehicle tort, premises liability.

Managed all daily store operations including budgeting, forecasting, training and sales.

SOFTWARE: MS Office; MS FrontPage; MS Powerpoint, Access, Lexis/Nexis; Westlaw; Summation; Time Matters, Sharepoint