Donna O'Brien Email and Phone Number

Document SpecialistAssist the general public, defendants, attorneys and law enforcement representative in person answering questions and explaining court procedures; schedule trail and hearing dates, locate information from court records and provide it to the public as appropriate. Receive, record and process payment of court fines, bail, penalty assessments and fees; enter payments, issue receipts, prepare time payment agreements and take action on past due accounts. Receive, process and issue legal documents.

Document SpecialistWorking with field staff to ensure accurate electronic documentation. Communications Hub design layout. Multi-level diagrams and blue print designed on Visio. Working with client to ensure productions goals are met while maintaining a high level of professionalism and customer service. Problem solving for best possible outcomes. Follow to ensure client satisfaction. Effective communications using voice to voice, instant messenger and skype.

*Assist with over 100+ guest check in per shift.*Maintain hourly safety checks of locker rooms.*Perform background checks on visitors ensuring the safety of all guests.

Quickly learned and adjusted in a very fast paced, high stress, critical thinking environment. Monitored over 550 live security cameras, the fire system for all 3 properties, called 911 for emergencies, dispatched for security and traffic officers.*Verify access, schedule and dispatch workers, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using telephones, computers, intercom, two-way radio, and other technology.•Question callers to determine their locations, and the nature of their problems to determine the appropiate type of response needed.

*Provided support and partnered with the Project Manager to create and integrated processes for a lean manufacturing line reducing labor costs by 57%, increasing production by 25%.Strategically integrated processes focusing on 4 high production machines to reduce waste and increase productivity meeting scheduling demands. *Installed and tested hardware in 4 manufacturing machines evaluating quality assurance and identify cost effective solutions to meet all quality requirements. *Tracked hourly performance and quality activity for 4 manufacturing machines analyzing and entering data in SAP eliminating related risks. *High value commitment to safe work practices, safe behaviors, and safe operating conditions, contributing to a 1 million safe hours.*Monitored and ordered safety supplies weekly for 120 employees.

Promoted to Store Manager at struggling retail start-up a week after grand opening, replaced previous underperforming manager and successfully lead the team to 3rd in sales in the USA in 9 months. Achieved top US sales in Winter Apparel category.

*Promoted from Sales Associate to Sales Manager in a D-volume store that had not met sales goals in over 5 years. Designed and implemented a training program for new and existing staff in 5 Northwest retail locations and within 12 months my locations were consistently exceeding monthly sales goals, culminating in a status upgrade from D to B-volume, and my transfer to managing our A-volume stores.Performed leadership and management skills; coordinated daily tasks; managed monthly budget; Interviewed potential employees and made staffing decisions.*Provided professional consultation with a diverse clientele and staff including individuals with LGBTQI-2S identities without judgment and practiced confidentiality.*Educated staff and consumers on HIV/AIDS and STI prevention, sexual health, and connected consumers to community resources.