Donna Sample Email & Phone Number

Niwot

• As the primary liaison between client and external/internal partners, responsible for onboarding new clients, retaining and growing existing clients, and adhering to sales best practices.
• Met or exceeded revenue, growth and department-defined best practice goals on average.
• Onboarded new clients by verifying that internal teams were loading maximum data quickly and accurately.
• Consulted with clients and Vendors/Brokers to analyze past performance data and understand future campaign goals. Resulted in a detailed recommendation with cross/up sell suggestions to maximize response and revenue.
• Collaborated with internal and external resources to create project plans and tracked them to completion. Resulted in nearly 100% on-time order delivery and accuracy.
• Forecasted sales opportunities daily, keeping VP/EVP informed of revenue growth or shortfalls.

Niwot, CO

• Handled data acquisition, fulfillment and administrative projects, enabling Specialists to grow client relationships/revenue.
• Served as the key contact in acquiring and managing data. Constantly QC’d to ensure accuracy and timeliness of orders.
• Maintained information in multiple systems to manage contacts, accounts, communications, files and campaigns.

Boulder

• Delegate all change and incident tickets to 20+ Analysts
• Manage Resource assignments for Project team
• Documented and trained users on Dispatch Process
• Assist with regular compliance audits to maintain integrity of User IDs on over 200 devices
• Enter and maintain SAN Storage Assets, full life cycle with microcode levels
• Improve team cohesiveness and performance by facilitating twice-daily huddles between shifts

Coors - Golden Colorado

• Asset Management, IMAC and ticket processing and routing, Customer Satisfaction/Support and Help Desk liaison. Hardware and software tracking and Lease return coordinator.
• Onsite Asset Management – hardware and software
• Ticket processing management
• PC Refresh Coordinator
• PC/Laptop Lease returns
• Opened all Ticket requests and tickets for 2 clients and routed to 2nd level teams

Louisville, CO

• Worked directly with Client Services team to gather requirements for data transition
• Created data specifications to convert master files into useable formats
• Liaison between Client Services team and technical team
• Extracted data to provide outbound call center with leads
• Provided scripts to inbound customer service team
• Met with customer to provide final balanced reports after conversion

Certificate - Computer Operations, Computer Operations

6 month course in Computer Operations

Itil Vs Foundations Certified, Multipe Areas

2015 - Introduction to Cloud Computing 2015 - Advanced IT Security Compliance 2014 - Project Risk Management 2014 - Diversity Training.