Donna Sample Email & Phone Number

Niwot

As the primary liaison between client and external/internal partners, responsible for onboarding new clients, retaining and growing existing clients, and adhering to sales best practices.•Met or exceeded revenue, growth and department-defined best practice goals on average.•Onboarded new clients by verifying that internal teams were loading maximum data quickly and accurately.•Consulted with clients and Vendors/Brokers to analyze past performance data and understand future campaign goals. Resulted in a detailed recommendation with cross/up sell suggestions to maximize response and revenue.•Collaborated with internal and external resources to create project plans and tracked them to completion. Resulted in nearly 100% on-time order delivery and accuracy.•Forecasted sales opportunities daily, keeping VP/EVP informed of revenue growth or shortfalls.

Niwot, Co

Handled data acquisition, fulfillment and administrative projects, enabling Specialists to grow client relationships/revenue.•Served as the key contact in acquiring and managing data. Constantly QC’d to ensure accuracy and timeliness of orders.•Maintained information in multiple systems to manage contacts, accounts, communications, files and campaigns.

Boulder

• Delegate all change and incident tickets to 20+ Analysts• Manage Resource assignments for Project team• Documented and trained users on Dispatch Process• Assist with regular compliance audits to maintain integrity of User IDs on over 200 devices• Enter and maintain SAN Storage Assets, full life cycle with microcode levels• Improve team cohesiveness and performance by facilitating twice-daily huddles between shifts• Critical Situation management – Focal • Maintain regular communication with manager for any issues that need escalation• Investigate and document BAU incidents and submit results for process improvement

Coors - Golden Colorado

Asset Management, IMAC and ticket processing and routing, Customer Satisfaction/Support and Help Desk liaison. Hardware and software tracking and Lease return coordinator.• Onsite Asset Management – hardware and software• Ticket processing management• PC Refresh Coordinator• PC/Laptop Lease returns• Opened all Ticket requests and tickets for 2 clients and routed to 2nd level teams• Monitored 2nd level support queues for Software and Onsite Asset Management• Liaison to Outsourced Service Desk for local teams• User ID creation and life-cycle • Supported desktop in ‘PC Hospital’ effort upgrading 500 users with new software/hardware• Updated Process documentation

Louisville, Co

• Worked directly with Client Services team to gather requirements for data transition• Created data specifications to convert master files into useable formats• Liaison between Client Services team and technical team • Extracted data to provide outbound call center with leads• Provided scripts to inbound customer service team• Met with customer to provide final balanced reports after conversion• Produced master file audits and reports for the customer• User ID creation and lifecycle • Supported desktop in ‘PC Hospital’ effort upgrading 500 users with new software/hardware• Updated Process documentation

Certificate - Computer Operations, Computer Operations

6 month course in Computer Operations

Itil Vs Foundations Certified, Multipe Areas

2015 - Introduction to Cloud Computing 2015 - Advanced IT Security Compliance 2014 - Project Risk Management 2014 - Diversity Training.