* Customer Service/Outreach: Provide students with superior customer service as an advocate and advisor throughout the academic cycle.* Organizational skills: Maintain and expand knowledge and proficiency with UMGC systems to include all customer relationship management (CRM) databases including Salesforce, Peoplesoft and Onbase.*Networking: Maintain a positive relationship with the Education Services Officer, Specialists/Counselors (Fort Carson’s military partners) and various testing services. Provide periodic briefings as allowed to update military representatives on UMGC programs of interest.*Outreach: Support management with creating, coordinating, and providing consistent outreach projects and services to military and civilian installations as assigned. Provide proactive input and creative support at local events to include military open houses, college/academic fairs, and other specialized events.*Mentor/Advisor: Help students who walk-in, call, virtually or email for admissions, registration, financial aid, student account information and base access requests for classes. Discuss students' degree plans and consult on the best path for students to get to graduation. Assist students in developing educational and career goals and plans for achieving those goals.

* Counseling: Provide non-medical, short-term, solution focused counseling to children of service members with services including assessment, brief counseling and consultation, action planning, referral to resources and follow-up as indicated. * Group work: Organize and facilitate school groups for students in K-5 including military groups, deployment groups, friendship groups, social skills groups and Anchored4Life groups.* Program Promotion: Facilitate and organize activities for Month of the Military Child, Military Family Appreciation Month, and school-sponsored events.* Presentations: Quarterly OSD-approved presentations in conjunction with Kitsap MFLC team on topics to support and encourage parents/caregivers.* Parent Outreach: Weekly “Coffee Break with the MFLCs” to provide support to military parents/caregivers. Parent-oriented virtual MFLC office and student-oriented virtual MFLC office.

*Team Leader: Led bi-monthly team meetings. Gathered program updates from team members. Met one-on-one with team members to support them in their positions. Problem-solved with team members when issues arise.*Fundraiser: Connected with donors who are able to give major gifts. Lead local events and fundraisers.*Liaison: Coordinated information and needs between the Tyler Moniz Project who was working to bring The Coffee Oasis to Bainbridge Island and The Coffee Oasis.*Networker: Scheduled appointments with churches, businesses, and civic organizations to promote connection with The Coffee Oasis through financial support, volunteer support and material support. Built relationships with key individuals who can promote The Coffee Oasis in their sphere of influence via financial gifts and contacts.*Presenter: Educated community, businesses, organizations and public on the mission, vision and programs of The Coffee Oasis.*Community Outreach: Attended community events on a regular basis to build relationships with other businesses and civic organizations. Promote The Coffee Oasis while networking at community events. Maintain expert knowledge of current status of upcoming projects and current programs.*Accomplishment: Created process for improving statistics of major donors

* Curriculum Development: Transformed the HOPE Inc program by creating a training manual and new processes and procedures.* Organizational Skills: Created intake/admission sheet for job training classes, changed structure of classes to cohort style to more efficiently move youth through classes, managed and tracked budget.* Educator/Trainer: Taught weekly job training classes in 3 Coffee Oasis locations.* Recruiter: Recruited businesses for new Coffee Oasis internship sites in Kitsap County.* Supervisor: Supervised four HOPE Inc Representative staff, met weekly one-on-one, bi-weekly staff meetings, submitted time sheets, conducted job evaluations.* Accomplishments: Successfully achieved yearly outcomes of 85 youth completing job classes and 45 youth completing internships for the first time in the history of HOPE Inc.

* Advisor: Advised 135+ international students for placement into classes, academic programs, high school completion and degree/transfer requirements.* Educator: Educated 10-20 prospective students and agents quarterly about the process regarding online entrance testing and placement into classes.* Presenter: Conducted quarterly presentations to new and continuing students about academic requirements.* Organizational Skills: Monitored, tracked and maintained on a quarterly basis 20-30 students' academic progress, meeting students multiple times per quarter and communicating with instructors to facilitate improved progress.* Networker: Represented Olympic College by hosting representatives from partner universities coming to market their program to Olympic College transfer students.* Liaison: Linked students to needed resources.* Accomplishments: Created and executed student success plan to help students with low GPA’s to improve academic progress.

* Advisor: Advised 50-100 Puget Sound Naval Shipyard (PSNS) employees/Olympic College students about industrial trades courses, certificates and degree program pathways.* Educator: Represented Olympic College at Puget Sound Naval Shipyard (PSNS) and Intermediate Maintenance Facility (IMF) new student monthly orientations.* Organizational Skills: Coordinated student certificates and degree applications quarterly.* Networker/Liaison: Acted as liaison with college departments and referred students needing physical and mental accommodations to appropriate college services.

* As a Volunteer Services volunteer, provided first line communication with prospective volunteers, assisted them through the steps needed to become a volunteer and acted as liaison to connect them to their area of interest.* As a Disaster Mental Health volunteer, provided short-term crisis counseling as needed.

* Educator: Provided housing information to 20+ prospective host families.* Presenter: Conducted quarterly presentations to 10-20 prospective host families.* Organizational Skills: Screened 10-15 new host family applications quarterly, conducted background checks and participated in decision to admit into homestay program.* Customer Service: Problem-solved with homestay students and host families regarding compliance to home rules and homestay regulations.

*Educator: Assessed student's English skill level to provide appropriate instruction for current level of English competency.*Educator: Prepared weekly lesson plan to give student opportunity to practice English conversation and increase their command of the English language.*Educator: Provided information and interpretation of American cultural traditions and events.

* Interpersonal Skills: Provided individual and marital counseling to the student population* Written communication: Established and maintained client files with required documentation.* Assessment Skills: Assessed client needs, set goals with clients, created treatment plan and adjusted treatment goals as needed.* Organizational Skills: Managed weekly schedule and client sessions, provided referrals as needed, updated, organized and streamlined the community resource list using Microsoft Excel.* Presenter: Spoke to various student groups as needed.

* Educator: Taught budget class twice a month to service members and/or spouses. Participants learned how to adjust their spending and gained tips on ways to save money.* Caseworker: Assisted service members in attaining an interest-free loan and helped them work out a spending plan to help their financial success in the future.

* Educator: Taught weekly English class to 7-17 adult Japanese students.* Assessment Skills: Asssessed students' English skill proficiency to provide appropriate lesson plans for students' one-on-one classes or lessons.* Marketing Skills: Marketing instructional skills on local websites in Japan.

* Oral Communication: Prioritized deadlines and handled 4-5 prosecutors' caseloads.* Organizational Skills: Maintained case records and prepared required reports and documents. Tracked 20-25 cases and informed victims of case progression.* Professionalism: Scheduled and attended victim interviews with prosecutors and defense attorneys/investigators to provide support and advocacy services.* Teamwork: Worked with two other victim/witness advocates and covered cases when on vacation, sick or double booked.* Customer Service: Responded effectively to distraught individuals in stressful situations. Provided emotional support to crime victims.

* Presenter: Developed and delivered engaging presentations to executive leadership and Navy personnel to promote awareness of domestic violence.* Educator: Educated clients regarding Navy resources and rights as military spouses.* Networker: Marketed victim advocacy program to commands, military personnel and local community. Represented the Navy at the Snohomish County Coalition monthly meetings and built collaboration between military and community agencies.* Oral Communication: Assessed safety and provided safety planning and crisis intervention to military victims of spouse abuse, service members and family members from diverse cultural and economic backgrounds.* Organizational Skills: Created and developed role of victim advocate at Naval Station Everett. Developed resource information book on resources available in the community.* Customer Service: Responded effectively to distraught individuals in stressful situations. Provided emotional support to domestic violence victims.