Donna Alphonse Email & Phone Number

Reading, England, United Kingdom

Responsible for all aspects of order management, including new partner and customer account setup, sales order review, license delivery, and invoice processing using NetSuite and SalesforceUnderstand current policies and apply the policies to complex deal structuresProcess incoming license tickets, proof of concept requests, and inquiries relating to.

Reading, England, United Kingdom

• Interface with customers, Sales and other departments regarding order issues
• Interface between Sales and Operations on shipment schedules and deliveries
• Review Sales Order documentation for completeness and accuracy
• Work closely with Operations, Shipping, Freight Forwarders, and Sales to ensure terms and conditions are properly met.
• Ensure on time booking of all order types
• Provide timely order status and tracking information

Reading, England, United Kingdom

• Manager of the Front of House Team, with the principal focus on delivery of an efficient andcustomer focused service and associated administration service.My team managed the complete customer service and admin.
• To maintain relationships with key stakeholders
• To maximise occupancy levels throughout the year through the management of the front of houseteam, and communication with other teams within the Group.
• To undertake finance related tasks including invoicing, and administration of damage charges.
• To work with other teams to identify and develop improvements to the service.Act as an expert user of the “Room Service” booking system and will ensure that it is used to themaximum advantage of the business and our.
• Be responsible for maintaining all records on Room Service accurately, especially with regard forthe checking in and out of residents.

Reading, United Kingdom

• Working as part of the Veritas Voice of the Customer team.
• Responsible for managing through to resolution customer escalations across, EMEA. Working directly with Technical Support, Sales and Veritas Executives.
• Owning all communications for our customers and Veritas and organising resource allocations for critical situations.
• Perform the role of mediator between all stakeholders to manage the escalation through to resolution.
• Engaging the internal resources and stakeholders to manage critical situations to completion and resolution.
• Coordinating and assuming the role as the Veritas point of contact for high visibility, political, compensatory, legal and executive escalations, and ensuring all information is communicated to both internal and.

Reading, United Kingdom

Monitor internal systems for new cases and action according to the company processes.Manage field events to conclusion within defined SLA’s and according to company processes.Identify and manage escalations, ensuring a satisfactory conclusion is achieved.Generate reports on departmental activities in accordance with process.Maintain a good knowledge of the.

Bracknell

Summary: Working as part of the fixed line order entry team for Vodafone UK, my role was to migrate customers from discontinued networks to the Vodafone network. Achievements: (1) Completed the initial project to full quality and scope and 3 months ahead of plan and (2)Starting on a temporary contract, I secured a permanent role. An organisational change.

Summary: Provision of a full PA service to the Chief Executive (CE) of an educational trust. My duties in this busy environment included: diary management, travel arrangements, hospitality and day to day running of his schedule.Achievements (1) Created News Articles for fortnightly newsletter on behalf of the CE (2) Sole responsibility for orchestrating.

Reading, United Kingdom

Summary: Working as Sales Office Manager - leading a team of Administrators whose responsibility was to manage sales admin from quotation through to fulfilment.Achievements: (1) Successfully completed actions related to audit findings (2) Reorganized and relocated the administration files to ensure quick and easy retrieval (3) Developed a key member of the.

Reading, United Kingdom

Summary: Working as Head of the Administration and leading a team of Support Administrators; my key role was to manage all new client accounts and the complete front end Customer Service function.Achievements: (1) Promoted from Team Leader to Manager within first year (2) SuperUser and Trainer for bespoke software that was designed to maximise collections.

Reading, United Kingdom

Summary: Working in the busy and complex Project Management office, supporting a number of Project Managers to deliver accurate and timely project accounts and full project order administration. Achievements: (1) Chosen to support the biggest customer due to my proven track record of expertise and accuracy (2) Selected to shadow a key senior manager to.

Education record

Education record