Donna M. Email & Phone Number

Sunnyvale, California, US

San Francisco, California, US

• Lead team of 2 offshore HRIS professionals supporting over 2000 employees across 35 countries, resulting in system efficiency and user satisfaction.
• Manage departmental budget; successfully transitioning Sitecore’s Workday Managed Support Provider, resulting in annual savings as part of cost reduction strategy.
• Define HR Technology roadmap in alignment with Organizational OKR's to enhance system capabilities and streamline processes.
• Lead half-year performance evaluations and annual merit and bonus cycles, ensuring 100% completion rate and accurate payroll processing.
• Implemented voluntary resignation process with new termination reasons and exit interview questionnaires, providing actionable insights.
• Launched a data governance program in collaboration with cross-functional stakeholders, improving data accuracy and compliance.

Wilmington, NC, US

• Lead team of 50+ HR Technology and Payroll professionals worldwide supporting 30,000+ employees in 46 countries.
• Define the overall strategy and vision for global HRIT and payroll functions to enhance automation and scalability while ensuring accurate, timely, secured, and compliant employee data and payroll processing.

Wilmington, NC, US

• Manage the day-to-day operations of the HR Technology, Data Management and Reporting teams, which consist of 20 employees across India, Bulgaria and North Carolina.
• Lead, the implementation and ongoing maintenance / stabilization of Oracle’s global HCM including Core, ESS, MSS, Compensation, Benefits, Talent Management and Taleo Recruiting.
• Lead the implementation of US payroll, absence management in the US and APAC region and OTL globally.
• Support the HR transformation strategy by leading the implementation and ongoing maintenance of ServiceNow (case management) and Hermes (global contract management).
• Manage HR data processes and reporting ensuring data integrity and governance.
• Support integration between Oracle and downstream systems including Lawson for US payroll processing.

Northbrook, Illinois, US

• Manage team of 3 HRIS Professionals responsible for Workday configuration across decentralized global organization.
• Lead Workday US payroll and absence implementation.
• Manage Workday partner support provider service levels, deliverables, projects, and billing.
• Lead Workday release strategy including testing, communication, documentation, and issue resolution.
• Lead design of new Workday dashboard including HR metrics such as headcount, turnover, diversity metrics, etc.
• Launch Workday mobile including testing and communication / change management strategy.

Chicago, IL, US

• Manage Workday configuration team in future state.
• Lead design sessions and manage configuration decisions impacting cross functional workstreams.
• Lead data mapping and conversion from SAP to Workday and identify impacts to integrations.
• Manage team responsible for providing steady state consulting and support for Compensation, Talent & Org Effectiveness, Talent Acquisition and Learning & Development technologies including ADP Workscape, Towers Watson.
• Manage all integrations to and from third party SaaS systems and SAP.

New York, NY, US

• Manage team responsible for providing PeopleSoft system support to end users in over 60 offices worldwide.
• Responsible for running payroll interfaces for US, Canada, and the UK.
• Lead redesign and configuration of performance management process including 360 reviews within the PeopleSoft ePerformance module.
• Lead configuration and implementation of Taleo Business Edition.
• Responsible for developing analytical metrics for monthly executive dashboard and national publications / workplace surveys.

Chicago, IL, US

• Serve in a lead capacity and provide Senior Management project updates.
• Develop project plans and business cases to propose and communicate targeted future state goals.
• Maintain PeopleClick CAAMS system and produce government / compliance reporting.
• Conduct full life cycle testing for PeopleSoft upgrade from version 8.8 to 9.0.
• Support configuration and implementation of SuccessFactors Biz X Performance Management system.
• Lead the implementation of TripleCreek River mentoring system.

Charlotte, NC, US

• Manage team responsible for PeopleSoft Employee and Manager self-service transactions including PeopleSoft Helpdesk worklist integration.
• Monitor multiple worklists to ensure service levels are being met.
• Serve as an escalation point for HR Services; make decisions on or escalate policy issues which are unclear or undocumented; update process documents as necessary.
• Conduct exit interviews for all voluntary terminations; compile data to identify trends and share with HR Business Partners.

Charlotte, NC, US

• Manage team responsible for PeopleSoft Benefits Administration including integrations to benefits vendors.
• Lead the implementation of PeopleSoft Benefits Administration and manage annual Open Enrollment process for 20,000 employees.
• Identify test conditions and conduct user acceptance testing for all benefits system upgrades.
• Collaborate on implementation of new health and welfare plans / programs.
• Respond to employee inquiries related to benefits eligibility, enrollment, etc.

Chicago, Illinois, US

• Serve as liaison between HR Systems, Benefits, Payroll and HR Service Center regarding system’s functional design and user procedures.
• Reviews existing procedures, processes, and problems to identify areas for automation or improved workflow.
• Update HR Service Center procedures as needed.
• Identify test scenarios and conduct user acceptance testing for all benefits system upgrades.
• Revise / create benefits related forms and communications and update intranet site as needed.
• Assist with verifying / correcting data issues for semi-monthly payroll interface.

Chicago, Illinois, US

• Administer various corporate human resource programs.
• Act as liaison between Partners and third-party vendors.
• Maintain integrity of human resource data by correcting errors.
• Recommends change to policies and procedures to improve workflow.
• Reviews/updates benefit related communications and forms.
• Ensure Partner’s phone calls and emails are handled accurately and timely.

Chicago, Illinois, US

• Process and reconcile monthly billing from health plan vendors.
• Administer FMLA.

Chicago, Illinois, US

• Provide administrative support to HR Service Center.