Donna M. Email & Phone Number

Greater Los Angeles Area

Assist customers who contact the KB Home Corporate Office with inquiries relating to their experiences with KB Home processes and employees, their homes, and warranties.Cooperate with KB Home's Social Media Team to respond to customers who reach out with questions or requests for assistance through the various social media outlets or reviews sites.Administrator of KB Home's internal customer satisfaction survey processes.Supervise Reception/Office Administrative staff… Show more Assist customers who contact the KB Home Corporate Office with inquiries relating to their experiences with KB Home processes and employees, their homes, and warranties.Cooperate with KB Home's Social Media Team to respond to customers who reach out with questions or requests for assistance through the various social media outlets or reviews sites.Administrator of KB Home's internal customer satisfaction survey processes.Supervise Reception/Office Administrative staff, and oversee Office Facilities. Show less

Los Angeles, Ca

Managed a department of Internet Customer Service Representatives, ensuring customers who inquired about new homes in any KB Home market were contacted immediately and personally (through e-mail or live chat) with initial details on communities of interest and contact information for the local KB Home sales counselor(s) with whom the customer will be working.Assisted customers who contacted the KB Home Corporate Office with inquiries relating to their experiences with KB Home processes… Show more Managed a department of Internet Customer Service Representatives, ensuring customers who inquired about new homes in any KB Home market were contacted immediately and personally (through e-mail or live chat) with initial details on communities of interest and contact information for the local KB Home sales counselor(s) with whom the customer will be working.Assisted customers who contacted the KB Home Corporate Office with inquiries relating to their experiences with KB Home processes and employees, their homes, and warranties.Cooperated with KB Home's Social Media Team to respond to customers, who reached out with questions or requests for assistance through the various social media outlets. Functioned as Administrator of the company's internal customer satisfaction survey processes.Supervised Reception/Office Administrative staff, and oversaw Office Facilities. Show less

Los Angeles, Ca

Assisted customers who contact the Corporate Office of KB Home with inquiries relating to their experiences with KB Home processes and employees, their homes, and warranties.Functioned as Administrator for the company's internal customer satisfaction survey processes.Managed the Facilities and Office Services department for the KB Home Corporate Office, and acted as liaison with building management and sub-tenants.

Executive Assistant to the Vice President of Management DevelopmentCorporate Customer Relations RepresentativeCustomer Satisfaction Survey Coordinator

Los Angeles, Ca

Provided general administrative support in the Human Resources department.

Westchester, Ca

Assistant to the Vice President of Development during the development and construction of a medium-sized commercial/retail real estate project in Westchester, CA.

Los Angeles, Ca

Provided general administrative support in the Corporate Communications department.

Manhattan Beach, Ca

Office manager of small soft-serve equipment leasing company. Responsible for basic accounts payable and receivables, customer service, customer/project tracking, and reception.