Knowledgeable Information Technology (IT) management professional extensively experienced in Electronic Health Records (EHR). Proven record of accomplishment in building and maintaining industry-leading technology to serve the needs of the business, users, and customers, offering end users opportunities to improve facility workflow. Lead team to integrated EHR with various outside vendors include the pharmacy, following all necessary security regulations, developing processes and procedures, problem solving as issues arose. Ability to perform both hardware/software based audits as well as Medical Record Reviews, using 31 years experience in healthcare to determine prioritization of results. Participated in annual Strategic Planning/Operational Planning as part of Management Team. Provided software training in both group and one-to-one settings. Resource monitoring and auditing on a routine basis. Developed Facility Assessment, Hazards Analysis, and QAPI Plans. Strengths include recognizing and translating the needs of the healthcare environment into that of the technical world; applying QAPI and Root Cause Analysis to determine and correct quality issues; using data integrity analysis tools to identify trends and errors; understanding State and Federal Regulations; and a strong sense of loyalty and desire to form a long term relationship with an employer of choice.
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Director Clinical Information SystemsAloha Nursing Rehab Centre Jul 2012 - Oct 2020Kaneohe, Hawaii, United StatesFor the last eight years I have been honored to take Aloha Nursing Rehab Centre from the bare bones electronic health records to the point where hard copy charts have been removed. During those 8 years, I participated in the interdisciplinaryJourney to Excellence as QAPI Leader and HIPAA IT Security Officer, resulting in a change from 2 Star to 5 Star Rating on Nursing Home Compare.I managed the state quality reports, analyzing the results and reporting to the Administrator and Director of Nursing. Using basic Data Integrity Analysis analysis, I preformed audits to assist in improving MDS accuracy and revenue optimization.Audited records for accuracy and completeness. Maintained expertise in State and Federal Regulations pertaining to Long Term Care as well as the HIPAA Security Regulations.
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Director, Food And Nutrition ServicesAramark Healthcare Feb 2002 - Jul 2012Honolulu, Hawaii, United States• Served as front line manager for Senior Living Front Line Services Contract Management company. Responsibilities included managing contract relationship, budget management up to 2.5 million• Managed client quality expectations including CMS Federal and State inspections for both State and Federal Inspections. Maintained Food and Nutrition Services software databases• At PCH, assisted facility management with EHR setup and training• Oversaw special events and programs such as on-site catering and business conferences.• Provided overall services in multiple states including Nebraska, Tennessee, Virginia, New Jersey, Pennsylvania, New York and Hawaii. Stationed as permanent rather than emergency support at Maple Crest Care Center in Nebraska from May 2002 thru July 2005 and PCH in Honolulu Hawaii from Nov 2007 thru May 2012. Both permanent facilities were able to upgrade to self-services and terminated contract services.• Controlled costs with effective supply management and monitoring of food use. -
Food Operations ManagerHca Healthcare May 1989 - Feb 2002San Antonio, Texas Metropolitan Area• Responsible for coding and maintaining integrated cash register systems• Managed Unix based diet office software, providing 24 hour server and end user support• Enforced compliance with all regulatory requirements for safe food handling and sanitation with local Food Safety Certification for Florida and after transfer, Texas.• Managed establishment finances, including counting cash and receipts and completing bank deposits; developed auditing tools to spot potential diversion• Maintained high customer satisfaction with good conflict resolution skills and adequate employee coverage for expected demands.• Developed protocols, processes and procedures• Designed reporting templates to improve workflow and efficiency
Donna Conner Education Details
Frequently Asked Questions about Donna Conner
What is Donna Conner's role at the current company?
Donna Conner's current role is Electronic Health Record implementation, customization and training.
What schools did Donna Conner attend?
Donna Conner attended Florida State University.
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2inogen.com, healthmonitor.com
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Donna Conner
Distinguished Communications And Marketing Leader With A Proven Track Record Showcasing Unparalleled Expertise In Customer And Corporate Communications And Marketing.Haddam, Ct -
Donna Conner
Retired: Director Of Marketing, Senior Business Consultant Focused On Fortune 500 Tech & Wireless Firms.Greater Seattle Area2me.com, microsoft.com -
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3fleetcor.com, loanmaxtitleloans.net, pattersonlegalgroup.com
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