Donna Conner Email & Phone Number

Kaneohe, Hawaii, United States

For the last eight years I have been honored to take Aloha Nursing Rehab Centre from the bare bones electronic health records to the point where hard copy charts have been removed. During those 8 years, I participated in the interdisciplinaryJourney to Excellence as QAPI Leader and HIPAA IT Security Officer, resulting in a change from 2 Star to 5 Star Rating on Nursing Home Compare.I managed the state quality reports, analyzing the results and reporting to the Administrator and Director of Nursing. Using basic Data Integrity Analysis analysis, I preformed audits to assist in improving MDS accuracy and revenue optimization.Audited records for accuracy and completeness. Maintained expertise in State and Federal Regulations pertaining to Long Term Care as well as the HIPAA Security Regulations.

Honolulu, Hawaii, United States

• Served as front line manager for Senior Living Front Line Services Contract Management company. Responsibilities included managing contract relationship, budget management up to 2.5 million• Managed client quality expectations including CMS Federal and State inspections for both State and Federal Inspections. Maintained Food and Nutrition Services software databases• At PCH, assisted facility management with EHR setup and training• Oversaw special events and programs such as on-site catering and business conferences.• Provided overall services in multiple states including Nebraska, Tennessee, Virginia, New Jersey, Pennsylvania, New York and Hawaii. Stationed as permanent rather than emergency support at Maple Crest Care Center in Nebraska from May 2002 thru July 2005 and PCH in Honolulu Hawaii from Nov 2007 thru May 2012. Both permanent facilities were able to upgrade to self-services and terminated contract services.• Controlled costs with effective supply management and monitoring of food use.

San Antonio, Texas Metropolitan Area

• Responsible for coding and maintaining integrated cash register systems• Managed Unix based diet office software, providing 24 hour server and end user support• Enforced compliance with all regulatory requirements for safe food handling and sanitation with local Food Safety Certification for Florida and after transfer, Texas.• Managed establishment finances, including counting cash and receipts and completing bank deposits; developed auditing tools to spot potential diversion• Maintained high customer satisfaction with good conflict resolution skills and adequate employee coverage for expected demands.• Developed protocols, processes and procedures• Designed reporting templates to improve workflow and efficiency