Don Moore Email & Phone Number

Savannah, Georgia Area

Oversee the installation, maintenance and support of servers or other computer systems, and planning for and responding to service outages and other problems. Other duties include scripting or light programming, project management for systems-related projects, supervising or training computer operators, and being the consultant for computer problems beyond the knowledge of technical support staff. Demonstrate a blend of managerial capability and technical proficiency with emphasis on the… Show more Oversee the installation, maintenance and support of servers or other computer systems, and planning for and responding to service outages and other problems. Other duties include scripting or light programming, project management for systems-related projects, supervising or training computer operators, and being the consultant for computer problems beyond the knowledge of technical support staff. Demonstrate a blend of managerial capability and technical proficiency with emphasis on the technical skills. Show less

Savannah, Ga

• Provide field technical support to all state offices in the Savannah, GA area• Troubleshoot desktop/laptop issues in an SLA driven environment• Install, move, add, change software and hardware as required• Install and troubleshoot Novell applications on end user computers• Determine if the computer qualifies for a refresh and if so order a new one• Remove the hard drive, degauss it and then ship the unit to recycling• Configure and install desktops, laptops, printers… Show more • Provide field technical support to all state offices in the Savannah, GA area• Troubleshoot desktop/laptop issues in an SLA driven environment• Install, move, add, change software and hardware as required• Install and troubleshoot Novell applications on end user computers• Determine if the computer qualifies for a refresh and if so order a new one• Remove the hard drive, degauss it and then ship the unit to recycling• Configure and install desktops, laptops, printers and other peripherals Show less

• Provide remote technical support to PlumChoice clients• Handle multiple citrix sessions at once• Identify and resolve client connection issues, email set-up, viruses/malware, router configuration/port forwarding, wireless networks and peripheral problems for PC and Macintosh platforms

Backup, Remove, replace, and restore all hardware in all Bank of Americas.

Responsible for the setup of all servers, software and interfaces for property management system, point of sale, guest satisfaction tracking system, telephone/voicemail systems, electronic security lock system, mini bars, in-room pay movie system and spa management systemProvided on site hardware and software support and maintenance for the above-mentioned systemsServed as 24-hour on call manager for hardware/software troubleshooting, repair, replacement and configurationPrimary… Show more Responsible for the setup of all servers, software and interfaces for property management system, point of sale, guest satisfaction tracking system, telephone/voicemail systems, electronic security lock system, mini bars, in-room pay movie system and spa management systemProvided on site hardware and software support and maintenance for the above-mentioned systemsServed as 24-hour on call manager for hardware/software troubleshooting, repair, replacement and configurationPrimary decision maker for all both software and hardware purchases Show less

Part of the opening team for a 126 room 5 Diamond luxury hotel. Set up all servers, software and interfaces for property management system, point of sale, guest satisfaction tracking system, telephone/voicemail systems, electronic security lock system, mini bars, in-room pay movie system and spa management system. Provide on site hardware and software support and maintenance for the above-mentioned systems. Responsibilities include 24 hour on call status for hardware/software troubleshooting,… Show more Part of the opening team for a 126 room 5 Diamond luxury hotel. Set up all servers, software and interfaces for property management system, point of sale, guest satisfaction tracking system, telephone/voicemail systems, electronic security lock system, mini bars, in-room pay movie system and spa management system. Provide on site hardware and software support and maintenance for the above-mentioned systems. Responsibilities include 24 hour on call status for hardware/software troubleshooting, repair, replacement and configuration. I am also responsible for all systems located at the Kehoe House - historic inn. In addition, I make recommendations and decisions on both software and hardware purchases for both properties. Show less

Provide on site hardware and software support to the Chatham County Public School System Responsible for hardware/software troubleshooting, workstation maintenance, repair, replacement and configuration Provided timely response to issues that arise with all applications that both faculty and students use

Provided on site NT/Windows 2000 Server Administration support to the Federal Law Enforcement Training Center Responsible for fault/performance monitoring and management, developing and implementing system security policies, configuration/change management, providing problem troubleshooting, analysis and resolution for desktop and server machinesConfigured and maintained Microsoft proxy servers, routing protocols including as WINS, DNS and TCP/IP as well as proprietary applications… Show more Provided on site NT/Windows 2000 Server Administration support to the Federal Law Enforcement Training Center Responsible for fault/performance monitoring and management, developing and implementing system security policies, configuration/change management, providing problem troubleshooting, analysis and resolution for desktop and server machinesConfigured and maintained Microsoft proxy servers, routing protocols including as WINS, DNS and TCP/IP as well as proprietary applications created for the Federal Law Enforcement Training Center Show less

Provided on-site Lotus Notes Administration support Interfaced with other teams to resolve urgent client/server issues Created new user accounts as required, processed termination reports, name change requests, and recertification of users for all sitesAssisted in the successful migration from Lotus Notes R4.6 to Lotus Notes R5. Responsible for monitoring and maintaining all e-mail administrative functions; and Brunswick sites. Created, monitored, and maintained shared mail… Show more Provided on-site Lotus Notes Administration support Interfaced with other teams to resolve urgent client/server issues Created new user accounts as required, processed termination reports, name change requests, and recertification of users for all sitesAssisted in the successful migration from Lotus Notes R4.6 to Lotus Notes R5. Responsible for monitoring and maintaining all e-mail administrative functions; and Brunswick sites. Created, monitored, and maintained shared mail and calendar databases. Provided guidance and assistance to the remote mail administrators. Show less

Responsible for all Notes servers in all Kellogg facilities in North AmericaProvided on-site Lotus Notes Administration support through UPP Business SystemsLed a team to globally implement Norton Anti-virus on all Kellogg Lotus Notes servers Developed and implemented a global Notes development domain and a domain in the Kellogg extranet to allow outside vendors to enter real-time sales informationDirected bi-weekly meetings with Latin America, Asia Pacific and Europe to… Show more Responsible for all Notes servers in all Kellogg facilities in North AmericaProvided on-site Lotus Notes Administration support through UPP Business SystemsLed a team to globally implement Norton Anti-virus on all Kellogg Lotus Notes servers Developed and implemented a global Notes development domain and a domain in the Kellogg extranet to allow outside vendors to enter real-time sales informationDirected bi-weekly meetings with Latin America, Asia Pacific and Europe to communicate changes and discuss problems and resolutions in the Kellogg Notes environment Show less

Provided on-site project support to the Environmental Protection Agency (EPA)Responsible for installation, monitoring and support of all Lotus Notes servers in Research Triangle Park (RTP). Provided assistance to clients with Lotus Notes related issues and migrated clients from other mail systems (All In-One, GroupWise, Outlook and cc:Mail) to Lotus Notes

Developed and maintained databases in FilemakerPro, tracked housing, transportation and personal data for the Bottler Business Conference. Project Manager for Lotus Notes. Developed a migration plan from cc:Mail to Lotus Notes and a workstation minimum requirements worksheet. Created server certifier and user ID's and passwords, administered 8 Lotus Notes servers for different divisions within the company, migrated the users from cc:Mail to Lotus Notes, and created a Lotus Notes… Show more Developed and maintained databases in FilemakerPro, tracked housing, transportation and personal data for the Bottler Business Conference. Project Manager for Lotus Notes. Developed a migration plan from cc:Mail to Lotus Notes and a workstation minimum requirements worksheet. Created server certifier and user ID's and passwords, administered 8 Lotus Notes servers for different divisions within the company, migrated the users from cc:Mail to Lotus Notes, and created a Lotus Notes help desk Show less

Provided technical support and resolved Novell network connectivity issues for field offices both domestic and international (Europe)Performed software and hardware installations and provided support for a variety of PC and Macintosh products, and all Coca-Cola proprietary software such as KO/Office, and KO/AnywhereCoordinated support issues with other service providers for problem resolutionParticipated in the rollout of the GDE (Global Desktop Environment) in which all the… Show more Provided technical support and resolved Novell network connectivity issues for field offices both domestic and international (Europe)Performed software and hardware installations and provided support for a variety of PC and Macintosh products, and all Coca-Cola proprietary software such as KO/Office, and KO/AnywhereCoordinated support issues with other service providers for problem resolutionParticipated in the rollout of the GDE (Global Desktop Environment) in which all the Coca-Cola Fountain offices received new network infrastructure and all Macintosh workstations were replaced with Intel machinesProject Manager for domestic USA field office expansion and relocation Show less

Installed Lotus Notes and Windows NT servers in various European countries. Provided technical support and resolved Novell network connectivity issues for field offices both domestic and international. Coordinated support issues with other service providers for problem resolution. Participated in the rollout of the GDE (Global Desktop Environment) in which all the Coca-Cola Fountain offices received new network infrastructure and all Macintosh workstations were replaced with Intel machines… Show more Installed Lotus Notes and Windows NT servers in various European countries. Provided technical support and resolved Novell network connectivity issues for field offices both domestic and international. Coordinated support issues with other service providers for problem resolution. Participated in the rollout of the GDE (Global Desktop Environment) in which all the Coca-Cola Fountain offices received new network infrastructure and all Macintosh workstations were replaced with Intel machines. Project Manager for domestic USA field office expansion and relocation.Provided nationwide and on-site support through Entre Computer Center as Warehouse Administrator/Computer Technician. Received and inventoried equipment through internal reallocation and the company purchasing system. Shipped equipment to field and district offices. Responsible for system hardware and software configuration of new and used computers (Macintosh and IBM) and associated peripherals. Show less

Provided nationwide and on; Received and inventoried equipment through internal reallocation and the company purchasing systemResponsible for system hardware and software configuration of new and used computers (Macintosh and IBM) and associated peripheralsTroubleshot hardware/software issues and provided technical support to end-users

Electronics

Education record