Dora Luz Ramirez Email & Phone Number

Purchase, Ny, Us

• Strategic oversight of the Regional Operations Team with 30 professionals across the United States as well as all Latin America countries, which support all technical and operational needs of MasterCard customers and business partners in the region.• Obtainment of new business opportunities by developing regional requirements; understanding country markets; and providing feedback to MasterCard’s business team on all products and services required by the customers.• Conformance with various company programs by proactively monitoring and analyzing customer operational performance.• Close coordination with internal teams and customers to successfully escalate production issues and present the fastest and best resolution.• Cultivation of harmonious relationship with key customers to strategically develop and deliver their main technical and operational necessities.• Efficient fulfillment of liaison duties for cross-functional teams, such as Business and Products; Customer Delivery; and Sales and MasterCard Technology for new business opportunities, products and services, and projects.• Facilitation of wide-ranging customer training requirements for all MasterCard customers across the region.

Purchase, Ny, Us

• Collaboration with MasterCard customers in support of their product and technology implementation objectives, while efficiently customizing and delivering projects based on their needs.• Implementation of technical and operational enhancements through comprehensive training and communication throughout the organization.• Astute direction to the development and implementation of projects for global key accounts.

• Coordination with a non-profit organization to support several displaced families in Latin America, which involved fundraising as well as collection and distribution of donations.

• Adept supervision of business profile project for Su-leasing and BanColombia through management of six information system projects in designing the business requirements.• Administration of a global project in Colombia, Portugal, and Spain, while also managing a team of 10 professionals for the development of customized information systems.

• Maximization of POS terminals quantity by two-folds to improve the transaction flow and incorporate new members and merchants in credit and debit cards, as a part of the POS network project expansion.• Hands-on implementation of the CIRRUS project by implementing the authorization and switching system for local and international ATM transactions for eight bank members.

• Expert management of the credit card system project by streamlining all credit card technical, operational, and accounting systems.

• Astute headship to several major projects; which included accounting information system, ATMs, bank branches network system, debit and maestro card information system, management information system, marketing information system, POS, and saving account administrative system.

• Key input in the planning, development, completion, and maintenance of the ATM and POS network of Cirrus and Maestro.

Master Of Arts, Marketing

Bachelor Of Science, System Engineer