Dorcas Bulley Email & Phone Number

Remote

Resolving in-depth payroll tax issues across various taxing agencies that include federal, state, and local agenciesPreparation of amended tax returns while ensuring compliance with applicable federal, state, and local payroll tax regulations are metReviewing and processing of adjustments for quarter-end and year-end tax processing to ensure accurate reportingAccurate and timely preparation and submission of payroll taxes and returnsActing as a client advocate for payroll tax filing mattersMaintaining the tax database while preserving data integrityCompleting EFT registrations as needed and mail, email, or fax to agencyUpdates to existing Client rate changes via SUI Rate ExchangeArticulating changes in tax compliance requirements to our Development TeamParticipating in streamlining future processes

Maitland, Florida, United States

Assist clients with managing their business using ADP solutions, covering the areas of payroll and human resources. Provide expert guidance in resolving inquiries, troubleshooting, probing, and resolving payroll issues. Research and develop instructional materials that were used to train new employees to the organization. Digs into tax requirements to identify root cause of cases assignedAble to handle multiple assignments accurately, efficiently, and competently. Have an in-depth knowledge of researching and resolving client notices, tax rejections and amendments.Effectively research the root cause of tax rejections and notices. Responsible for validating the tax accounts of ADP payroll clients to ensure they are set up correctly with the applicable federal, state, and local agencies.Investigate and troubleshoot client inquiries, analyze root causes and propose effective solutionsVerified that each client’s deposit frequencies, disbursement methods, ID numbers, and tax rates are valid to help ensure that payments are being made timely and correctly. Prevent any future tax rejectionsCollaborate with internal teams to escalate and resolve complex issuesAssigns ADP authorizations for permissions at the agency as well as partner with clients to submit timely registrations for jurisdictions that have recently been added. Prepare tax agencies documentations to fund the root cause of the issue and include any supporting documentation to the agency to ensure the issue is resolved. Prepare amended quarterly and annual returns with state and local agencies.Responsible for client data Integration to the ADP systemsProcess involves client interaction and communication. Extracted data from various systems. Process involves client interaction and communication.Research client tax rejections and helped to resolve them to ensure full compliance with both federal and state regulations.

Orlando, Florida, United States

• Provide excellent customer service by promptly answering phone calls in professional manner, practicing excellent communications skills, and identifying customer’s needs. Troubleshoot problems to the full extent of my ability and quickly transferred customer to appropriate tier of service should problem need further resolution.• Practice detailed record keeping by tracking all customer contacts, problems, and solutions in accordance with company policy and procedure while navigating a variety of company software programs. • Continue educational achievements to stay up to date on company products, services, policies, and procedures to provide a greater level of customer service and improve personal performance.• Maintain open communication with management to assure adherence to management and company goals and metrics.

Yokosuka, Kanagawa, Japan

• Provided excellent customer service by assisting with a wide range of necessities such as maintaining proper paperwork, registration, taking special orders, proving researched-based information for decision making, resolving monetary issues between customer and the company, and answering routine calls.• Maintained area in a neat and orderly fashion by ensuring proper hygiene protocols, proper supply chain and strict adherence to money handling.• Provided extensive training to incoming employees in customer service, money handling and company metrics both in a formal and informal setting.• Maintained open communication with management and completed additional duties as needed.

Master Of Healthcare Administration, Health/Health Care Administration/Management, 3.929

Bachelor Of Business Administration - Bba, Business Administration And Management, General, 3.17

Bachelor Of Arts - Ba, Political Science And Archeology

High School Diploma, Accounting And Business/Management