Doreen Caparros Email & Phone Number

Houston, Texas

Houston, Texas Area

- Perform configuration/customization/ testing and support for SAP within Operations, Supply Chain, Financial and HR modules.- Monitored and managed project scope, schedule, risks and quality to ensure project activities/tasks occurred as planned and any variances were identified along with corrective actions to address variances.- Administered Microsoft.

United States & Canada

* Compiled IT training and assessment resources based on understanding of technical processes and skills-development needs. * Cultivated customized curriculum and course content to address organizational technology training mandates. * Configured, installed and handled troubleshooting tasks for variety of project applications. * Suggested solutions to.

Alpharetta, GA

* Developed, modified and maintained various types of training documentation for web based proprietary applications including procedural software user manual, eLearning course development, training materials, presentations, and job aides.* Designed, developed and delivered instructor led, web-based and blended training in support of identified.

Atlanta, GA

• Responsible for training, implementation, and support of various programs and procedures.
• Train field personal on the handheld and web functions of associated software.
• Train customers on access to the customer web application.
• Develop training aids, including training handbooks, multimedia visual aids, online tutorials, and reference works.
• Conduct Web Conferences to assist external and internal customers with retraining opportunities.
• Interface directly with external and internal customers, understanding their needs and assisting our development department with software requirements to meet them.

• Performed quality assurance functions for 16-bit Telephony and 32-bit Web/PDA software applications during all phases of product development.
• Presented and addressed quality considerations using Excel, Access, and PowerPoint during analysis and design phases such as testability, reliability, usability, maintainability, requirements traceability, and.
• Created and maintained manual test plans and test cases via Excel. Set project planning key milestones (using MS Project), dependent on development timetable for testing phases of products life cycle.
• Conducted real-time testing and debugging of beta applications.
• Completed testing and modification in concert with engineering, sales and implementation department’s milestones. Coordinated project sign-off with all participating departments.
• Planned and executed various levels of component, system, functional, acceptance, integration, performance and regression tests using manual and automated testing tools (Test Director & WinRunner) to prove that.

Norcross, Georgia, United States

• Preformed new hire training including but not limited to: Instruction on proper telephone etiquette, customer service, and sales techniques. Also taught use of proprietary call tracking software applications.
• Interfaced with Engineering and Quality Assurance providing suggestions for next release version of accounting application.
• Assisted Quality Assurance department in the creation and execution of manual test plans based on application scope and pre-exiting functionality.
• Coached team to meet and exceed daily, weekly, monthly support and sales goals through quality customer support. Reviewed individual reports and provided guidance on improving each team member’s personal performance.
• Assisted in organizing Beta testing efforts for Accounting software. Designated as the contact person for Qualified Installers and End User Beta test sites.
• Continually exceeded personal support productivity and sales goals.

Temporary administrative support to various firms: ADP One-Write Plus; ADP SoftPay; and Robert, Charles Lesser & Company. Was offered and accepted full-time employment with ADP One-Write Plus.

• Implemented inventory control measures and just-in-time shipping methods.
• Assisted customers with order confirmations and product quotes.
• Entered divisional sales and purchase orders using MAS 90.