Dorian Thomas Email & Phone Number

Culver City, California, United States

Completed welcome calls to ensure positive customer experience and better performance of loans.Monitored and maintained compliance with state and federal law and regulations.Documented customer concerns in CRM to track problems, solutions and identify trends. Worked closely with management to avoid escalated or agency complaints.Assisted customers with making payments or establishing payment plans to bring accounts current.Handled high volume portfolio with inbound/outbound calls, emails and customer chat.

Irvine, California, United States

Evaluated the eligibility of an applicant for loan application processing.Provided support by contacting customers to resolve application issues.Verified the applicant's information including credit reports HOI tax certs and other valid documents.Ensured that the applicant's fulfilled the application's parameters.Consulted with customers to understand needs and upsell products.Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Cerritos, California, United States

Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfactionKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniquesHead of outside/inside sales , managed mentored trained new and existing employeesStrengthened profit opportunities by developing key customer relationships and managing resources to meet sales objectivesAnswered customer questions about products and services and recommended appropriate solutions.

Generated sales by prospecting leads, cold calling and negotiating advantageous dealsConsulted with long-term, new and prospective customers to understand needs and propose ideal solutionsCapitalized on growth and expanded opportunities by maintaining thorough and current knowledge of all products, competitive offerings and market developmentsBuilt client base and promoted products to new and existing clientsAnswered customer questions about products and services and recommended appropriate solutions.Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.

Real Estate

Business, Management, Marketing, And Related Support Services