Doris Dillette Email & Phone Number

Wilmington, De

*Support and complete all duties assigned through Shared Services Requests or Management*Ensure project documentation is updated and archived weekly and can be retrieved for audit , review and legal purposes*Provide User Acceptance Training (UAT) support*Perform project administrative duties as needed*Extensive Client and Supplier support*Requisition support and customized report creation*Research and Analysis for special projects*Other duties and projects as assigned*System Administrator supporting various client-specific interfaces

Philadelphia, Pa

Support Client Users, Supplier Partners, and Contingent Workers with utilizing a Vendor Management System - ( Acceleration )• Maintain the integrity of systems data and ensure accuracy of reporting through VMS technology• Provide support to client - Novitex Enterprise Solutions• Provide user training to Client and Vendor users as needed• Perform project administrative duties as needed including manipulation of reports as needed• Coordinate and compile the collection of vendor data, information sheets and Sub-Contract Agreements / End User License Agreements (EULA); vendor system setup• Identify and communicate process improvement opportunities, vendor compliance management• Act as liaison between Client and Vendors on requirement issues while maintaining the integrity of our Service Level Requirements • Other duties and special projects as assigned

Trevose, Pa

• Process payroll on a weekly basis for employees in multiple states• Complete employment verifications, employee garnishments, unemployment separation requests, workman’s compensation claims, and income verifications• Maintain 401K accounts for participating employees and employee database files• Perform daily routines using Quickbooks, Paychex, and API healthcare software• Special Projects as assigned by Executive Officers• Resolve all incoming issues and concerns from clients and staff for both locations• Daily and weekly report creation and manipulation for quality assurance

Philadelphia, Pa

• Support Client Users, Supplier Partners, and Contingent Workers with utilizing a Vendor Management Systems ( IQNavigator and Acceleration )• Maintain the integrity of systems data and ensure accuracy of reporting through VMS technology• Provided support to three clients - Ikon/Ricoh, Merck, and Aramark• Provide user training to Client and Vendor users as needed• Perform project administrative duties as needed including manipulation of reports as needed• Coordinate and compile the collection of vendor data, information sheets and Sub-Contract Agreements / End User License Agreements (EULA); vendor system setup• Identify and communicate process improvement opportunities, vendor compliance management• Act as liaison between Client and Vendors on requirement issues while maintaining the integrity of our Service Level Requirements • Other duties and special projects as assigned

• Manage temporary/contract staffing division• Create, maintain, and build client relationships• Full-Cycle Recruiting - office/professional, industrial, and entry level IT• Complex scheduling and project management• Database management of various ATS and VMS tools – IQN, Fieldglass, Direct Office, ACT, Taleo, Provade, ADP, ACT and Peoplesoft• Weekly metric reporting, HR functions; workman's compensation claims, employee payroll, employement screenings and counseling, E-Verify• Initialize client credit requests and invoice follow-upo Achieved Gold, Silver and Bronze Certification Statuso Manpower Staffing Specialist Recognition Program – completed various training courses both online and instructor-led to maintain senior staffing gold/platinum status.

Managed all aspects of a small training and education companyAssisted with classroom facilitation on and offsiteCreated marketing materialsMaintained customer databaseHandled all invoicing and payroll management

Interfaced with clients over the telephone and in person to ensure all client turnaround requirements were metAssisted with client programming issuesHandled contract renewals and managed all price increasesMonitored DSO reports and prepared weekly reportsHandled all invoice and production issues

Managed operations for three shifts running 24/7 and organized/directed all operations meetingsBalanced production and delivery schedulesConducted performance appraisals and discipline issues and implemented employee recognition programsManaged inventory levels

Trained all new COM OperatorsOversaw production performance and ensured shift turnoverTroubleshoot production and equipment problems

Bs, Technical Management; Human Resource Management

Highlighted Coursework Business Policy Human Resource Management Employment Law Labor Relations Compensation and Benefits Project Management

Aas, Computer Information Systems

Studied Business Technical Management and HR Functions