Seasoned professional with emphasis on Infrastructure support. Extremely service-oriented with a unique combination of intuitive and analytical abilities coupled with excellent communications skills, both verbal and written to effectively communicate with internal and external clients and organizations. Emphasis in identifying areas in need of improvement, with the vision to manage, develop, and implement successful action plans. Successfully managed and saved million dollars in cost savings through contract negotiation and adherence, while instilling performance in a multi-vendor voice and data software and hardware systems and services environment.SKILLS INVENTORY • Program Management• Customer Experience• Customer Information Systems (CRM, Amazom, Cisco Cloud Technologies, TEM, Call Center)s• Strategic & Tactical Planning• Business Case Development• Change Management• Disaster Recovery• Program Governance• IT Infrastructure• Contract Management