Doug Higginbotham Email & Phone Number

Las Vegas, Nv

Las Vegas, Nevada, United States

Manage a store with sales revenues in $MM. Recruit, screen, and onboard store staff. Serve as HR contact for all employees, advising on benefits, company policies, and HR guidelines. Apply performance data metrics to evaluate and improve operations, target current business conditions, and forecast needs. Manage, train, and supervise upwards of 20 sales associates and assistant managers.► Transformed processes, propelling long-term business success and boosted omni-channel revenue by $250K from 2018-2021.► Orchestrated exceptional customer service and adherence to standard practices, leading to a remarkable 27% increase in store volume from $1.1M to $1.4M in 2021, maximizing sales and minimizing shrinkage.► Achieved a striking 40% year-over-year increase in sales in 2020 by initiating selling best practices through comprehensive training for managers and associates.► Utilized a diverse set of training tools to coach sales associates on product knowledge, enhancing their expertise.► Delivered outstanding customer service, consistently achieving exceptional metric results: conversion, ADT, DPS, loyalty, payroll, comp performance vs. peer, plan performance vs. peer, and joined the Champions Club.► Achieved the best store metric results out of 800+ stores, with only 7 stores achieving similar results.

Santa Barbara, California, United States

Managed a store with annual sales revenue of $1.2M and 20 sales associates. ► Achieved the 8th national store ranking out of 750 stores within 2 years of assuming leadership role.► Empowered sales associates with in-depth product knowledge, strategic sales incentives, and best-selling practices, leading to a substantial surge in customer satisfaction (est. at a 20% above Comp over 2 years.).► Fostered transparent and collaborative communication with cross-functional managers, ensuring cohesive operations and alignment with organizational goals.► Collaborated seamlessly with the merchandising team to strategize and flawlessly execute floor moves, merchandise placement, and overall sales setup, optimizing the customer shopping experience.► Interpreted store trends through meticulous analysis, providing crucial insights to facilitate proactive planning and decision-making.► Managed payroll processes, ensuring seamless and error-free submissions for all employees, guaranteeing timely and accurate compensation.► Inspired and coached associates to consistently exhibit effective selling behaviors, fostering a high-performance culture and exceeding sales targets.► Championed an employee-centric culture, equipping staff to independently meet and exceed customer needs, thereby creating a dynamic and empowered team.