Doug Rock Email & Phone Number

Eden Prairie, MN, US

• Achieve overall profitability objectives of the portfolio and Management Company.
• Repositioned a 579 unit asset.
• Reduced reoccurring delinquency by 32%.. Increased lowest REAC score by 25 points.
• Responsible for the management of apartment to condo conversion.
• Develop yearly operating budgets/forecasts.
• Achieve the highest possible net operating income by implementing effective cost control and revenue management.

• Consult with property owners, management companies and agencies.
• Create and implement capital plans.
• Successfully project management.
• Rehabilitate and reposition portfolio by increasing Occupancy from 60% to 95%, improving Collections Revenue from 40% to 90% and decreasing Operating Expenses by 10%.
• Maintain a Current Resident Collection rate of 99%.
• Achieve < 5% Vacancy Loss, on a monthly average.

• Level 10 Management is a Twin Cities based company that owns, manages and develops rental properties in the Twin Cities. We have a diverse management portfolio consisting of residential, commercial and mixed use.
• Provide day-to-day leadership and management of the Property Management Division
• Partner with CEO and the Executive Management to develop and implement company policy and long term goals.
• Managed all commercial properties including a Chuck and Don’s, Wellhaven, retail and restraunts.
• Created all annual property budgets and monitored expenses and developed cost savings programs.
• Created company’s operating budget and while reducing expenses.

• Managed a portfolio of multifamily sites scattered throughout the metro area.
• Partner with Executive Management to develop and implement company policy.
• Oversee growth including recruitment, interviews, selection and training.
• Implemented work orders into YARDI and Rent Café, along with utilization of the mobile maintenance platform.
• Implemented resident portal through Rent Café with a 55% utilization rate in three months.
• Administrator and point of contact for Rent Café and YARDI.

• Built a thriving liquor store in a high demand location.
• Responsible for the legal creation and licensing.
• Performed all accounting and record keeping.
• Purchasing and inventory management.

Greensboro/Winston-Salem, North Carolina Area

• Manage 11 TIC properties in NC, VA, SC, GA portfolio includes 3,400 units.
• Supervise two District Managers with 2,800 units of conventional, student and military housing and the Regional Maintenance Supervisor as well as 13 direct reports with a team of 75 personnel.
• Rewrote Policy & Procedure manual, Employee handbook for owner preparing them to self-manage their portfolio.
• Improved overall occupancy of portfolio by 14.88% and maintained it above the industry average
• Developed and implemented budget expense decrease of 15%.
• Developed brand image for the portfolio.

Greater Minneapolis-St. Paul Area

• Began development and project management with Dream Home with primary focus of establishing a property management company from the ground up to manage the company’s investments and holdings of new home/multi-family and.
• Maintained properties at a standard that they became training homes for new inspectors with Minneapolis Public Housing
• Managed single family homes and multi-family units.
• Maintained occupancy rates at 95 % or greater.
• Collected and deposited 90% of rents by the 10th of each month.
• Researched and implemented PM software to work with proprietary accounting software.