Doug Schultz Email & Phone Number

Supervise a team that provides desktop-hardware and software support, as well as application education support to users, super users, and other core information system teams.• Responsible for implementing the strategic and operational direction for the User Services group, providing services to Purdue’s College of Engineering, the Purdue Polytechnic Institute, the Office of the EVP of Research and Partnership, the College of Science and the Purdue President’s Office• Ensure the branding and shaping of user interactions of STEM IT UDS staff• Implementing the vision and strategy methodology for user support in the College of Engineering, Purdue Polytechnic Institute, the College of Science and EVP of Research and Partnership, and the President’s Office • Implementing training strategies and mentoring programs• Supervise 7 direct reports and 36 total reports responsible for the vision and strategic direction for all User Services for STEM IT – 13,000 Undergrads, 4,000 Grads, 1,000 Faculty (tenureTrack/Visiting/Clinical/Adjunct, etc), and 1,000 staff members• Part of the Senior Leadership for STEM IT, responsible for development of Policies, Procedures and Strategic Planning

Supervise a team that provides desktop-hardware and software support, as well as application education support to users, super users, and other core information system teams.• Assist in strategic and operational direction for the User Services group, providing services to Purdue’s College of Engineering, the Purdue Polytechnic Institute, and the Office of the EVP of Research and Partnership• Ensure the branding and shaping of user interactions of ECN UDS staff• Implementing the vision and strategy methodology for user support in the Colleges of Engineering, Purdue Polytechnic Institute and EVP of Research and Partnership• Implementing training strategies and mentoring programs• Supervise 25 full time staff set up as agile teams• Worked to successfully transition multiples organizations into the ECN support model

Provide desktop- hardware and software support, as well as application education support to users, super users, and other core information system teams. Utilize a database application for logging information technology issues. Provide support in the following roles:• Install, configure and support PC and laptop hardware and common software packages including (SMS, Microsoft Office, Active Directory, Linux, Unix, Access, Java, Server 2000, 2003)• Install, configure and support PC peripherals such as printers, scanners, modems, monitors, and drives• Provide on-site and phone support for PC hardware and software issues• Recommend PC and related equipment• Assist in installation, configuration and support of operating systems (Windows 98, 2000, ME, XP)• Deploy end user devices as appropriate• Administrate end user device procurement and disposal• Respond to and resolve customer trouble logs. Own trouble logs.• Monitor and maintain issue queue using Linux nano commands

Provide college level academic education on Information systems courses to certificate/associate degree level students in an academic accredited environment. Courses planned, graded, and instructed are listed as follows:• CINS 101 Introduction into Microcomputers• CINT 106 Microcomputer Operating Systems• CINT 201 Advanced Operating Systems Linux• CINT 225 Windows Network Operating Systems

Provide software support, as well as application education support to users, super users, and other core information system teams. Monitor Cerner and Epic application interfaces. Provide support in the following roles:• Created and implemented training for Cerner and Epic application for 50+ lab staff• Monitored and corrected mismatched lab tests in the Epic and Cerner interface• Participated in meetings to coordinate the transfer from using Epic to using Cerner for ordering labs• Including the testing of 700+ lab tests

Provide desktop- hardware and software support, as well as, application education support to users, super users, and other core information system teams. Utilize a database application for logging information technology issues. Provide support in the following roles:• Install, configure and support PC and laptop hardware and common software packages including (SMS, Microsoft Office, Active Directory, Linux, Unix, Access, Java, Server 2000, 2003)• Install, configure and support PC peripherals such as printers, scanners, modems, monitors, and drives• Provide on-site and phone support for PC hardware and software issues• Recommend PC and related equipment• Assist in installation, configuration and support of operating systems (Windows 98, 2000, ME, XP)• Deploy end user devices as appropriate• Administrate end user device procurement and disposal• Respond to and resolve customer trouble logs. Own trouble logs.

Bachelor'S Degree, Information Technology

Associate Of Science - As, Computer Programming/Programmer, General, 3.85