Doug Waller Email and Phone Number

Received, built, installed, and maintained all desktop hardware at this location.Maintained inventory and issued replacement equipment as neededManaged equipment repairs through OEM supportInvestigated and troubleshot various hardware and software issuesAssisted in various network hardware and software upgradesCreated PowerShell scripts to create various reports and document hardware and softwareCreated PowerShell scripts to install, uninstall, and modify software remotely

Received, built, installed, and maintained all desktop hardware at this location.Maintained inventory and issued replacement equipment as neededManaged equipment repairs through OEM supportInvestigated and troubleshot various hardware and software issuesAssisted in various network hardware and software upgrades

Investigated software for possible bugs and communicated with the Product Group for possible remediationGenerated new content to assist agents in resolving issuesDeveloped and documented procedures for new product and then trained and educated new team on proceduresProvided workarounds and additional troubleshooting for difficult cases

Troubleshot and repaired configuration and setup of various Microsoft and third party softwareProvided customer support for a subscription support plan including exchanges and returnsLiaised between customer and OEM for warranty repairTrained new personnel in job duties and required tools and softwareInvestigated and troubleshot various hardware and software malfunction

Built, configured, installed, troubleshot, and supported over 500 desktops and associated peripherals on 2 separate networksAdministered, troubleshot, and maintained 4 Active Directory servers, 2 Exchange servers, 2 Cisco routers, and 6 switches on 2 separate networks

Proofread instruction guides for accuracy, typographical errors, and ease of understandabilityBuilt, installed, and configured classrooms per instructional guides