Doug Gustina
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Doug Gustina Email & Phone Number

Financial Services Leader / Driving Improved CX and EX / Strategic Partnerships at Heitmeyer Consulting
Location: Westerville, Ohio, United States 7 work roles 2 schools
1 work email found @upstart.com 1 phone found area 330 LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 1 phone

Work email d****@upstart.com
Direct phone (330) ***-****
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Role
Financial Services Leader / Driving Improved CX and EX / Strategic Partnerships
Location
Westerville, Ohio, United States
Company size

Who is Doug Gustina? Overview

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Quick answer

Doug Gustina is listed as Financial Services Leader / Driving Improved CX and EX / Strategic Partnerships at Heitmeyer Consulting, a company with 75 employees, based in Westerville, Ohio, United States. AeroLeads shows a work email signal at upstart.com, phone signal with area code 330, and a matched LinkedIn profile for Doug Gustina.

Doug Gustina previously worked as Senior Account Manager at Heitmeyer Consulting and Senior Manager Onboarding Operations at Upstart. Doug Gustina holds Mba, Business Administration from Ashland University.

Company email context

Email format at Heitmeyer Consulting

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{first}@upstart.com
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AeroLeads found 1 current-domain work email signal for Doug Gustina. Compare company email patterns before reaching out.

Profile bio

About Doug Gustina

Leader in Financial Services with a focus on consumer lending along with consumer and small business banking. Management experience with leadership positions in several areas including operations management, strategic planning, servicing call centers, marketing, sales, and IT implementations.

Listed skills include Banking, Mortgage Lending, Strategy, Financial Services, and 36 others.

Current workplace

Doug Gustina's current company

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Heitmeyer Consulting
Heitmeyer Consulting
Financial Services Leader / Driving Improved CX and EX / Strategic Partnerships
westerville, ohio, united states
Employees
75
AeroLeads page
7 roles

Doug Gustina work experience

A career timeline built from the work history available for this profile.

Senior Account Manager

Current

Columbus, Ohio, United States

Heitmeyer Consulting is a niche firm focused on providing quality resources to companies within the Financial Services Industry. The Financial / Banking Experts within the organization provide expertise in technology, operations, and integration. Our recruiters possess direct experience with our specialty and, consequently, understand the technologies and.

Oct 2022 - Present

Senior Manager Onboarding Operations

Columbus, Ohio, United States

Leader within our Onboarding team to drive an improved client experience, increase operational effectiveness and execute strategic initiatives. Manage all customer support functions for the originations team which includes calls, emails, escalations and complaints with up to 300k contacts per month handled by over 400 internal and vendor specialists.

Mar 2021 - Oct 2022

Executive Director, Client Service Strategy Manager

Columbus, Ohio Area

Managed critical strategic initiatives for Business Banking Operations to drive increased productivity and efficiency along with improving client satisfaction. Programs included Voice Biometrics, eSignature, digital account opening, ADA compliance and new product launch with integrated checking account, credit card and merchant services functionality.

Jul 2017 - Nov 2020

Executive Director, Communication Operations Manager

Columbus, Ohio Area

Managed over 90 people with responsibility for development and delivery of customer communications across Mortgage Banking with over 20 million customer contacts per year. Rebuilt operational team with letter governance responsibilities and improved inventory aging by 75% and reduced pipeline by over 60% year-over-year. Strengthened internal controls with.

Mar 2014 - Jun 2017

Executive Director, Channel Manager

Columbus, Ohio Area

Directed all channel interactions across online (Chase.com), mobile, IVR and e-mail platforms for Loan Servicing and Default divisions with over 7.5 million customers. Developed channel strategies to drive highest level of customer satisfaction, improve first contact resolution and reduce operational expenses which helped lead to 2014 #1 rating for large.

Mar 2012 - Feb 2014

Vice President, Call Center Sales, Retention And Email Manager

Columbus, Ohio Area

Managed cross-sell and retention programs generating over $35 million pre-tax income annually from over 50,000 new product sales through 1,500 domestic and offshore Call Center Agents supporting portfolio of 8 million customers with focus on capacity plans, forecasting, product profitability and MIS.

Aug 2008 - Feb 2012

Vice President, Marketing Director

Columbus, Ohio Area

Directed marketing initiatives supporting business development activities through arrangements with real estate firms, builders, condominium developers and corporate clients that funded over $13 billion in annual mortgage volume. Leveraged advertising, e-marketing, direct mail, industry conferences, CRM programs and merchandising to increase number of.

Feb 2003 - Jul 2008
Team & coworkers

Colleagues at Heitmeyer Consulting

Other employees you can reach at heitmeyerconsulting.com. View company contacts for 75 employees →

2 education records

Doug Gustina education

Ba, Economics

Activities and Societies: Resident Assistant, Men's Glee Club, Golden Key Honor Society

FAQ

Frequently asked questions about Doug Gustina

Quick answers generated from the profile data available on this page.

What company does Doug Gustina work for?

Doug Gustina works for Heitmeyer Consulting.

What is Doug Gustina's role at Heitmeyer Consulting?

Doug Gustina is listed as Financial Services Leader / Driving Improved CX and EX / Strategic Partnerships at Heitmeyer Consulting.

What is Doug Gustina's email address?

AeroLeads has found 1 work email signal at @upstart.com for Doug Gustina at Heitmeyer Consulting.

What is Doug Gustina's phone number?

AeroLeads has found 1 phone signal(s) with area code 330 for Doug Gustina at Heitmeyer Consulting.

Where is Doug Gustina based?

Doug Gustina is based in Westerville, Ohio, United States while working with Heitmeyer Consulting.

What companies has Doug Gustina worked for?

Doug Gustina has worked for Heitmeyer Consulting, Upstart, Jpmorgan Chase & Co., Jpmorgan Chase & Co, and Jpmorgan Chase.

Who are Doug Gustina's colleagues at Heitmeyer Consulting?

Doug Gustina's colleagues at Heitmeyer Consulting include Benjamin Jefferson, Gaurav Naidu, Lulu Cheung, Jennifer Batchelor, and Deborah M..

How can I contact Doug Gustina?

You can use AeroLeads to view verified contact signals for Doug Gustina at Heitmeyer Consulting, including work email, phone, and LinkedIn data when available.

What schools did Doug Gustina attend?

Doug Gustina holds Mba, Business Administration from Ashland University.

What skills is Doug Gustina known for?

Doug Gustina is listed with skills including Banking, Mortgage Lending, Strategy, Financial Services, Leadership, Loans, Management, and Mortgage Banking.

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