Meling C. Email & Phone Number

I am Business Operations Analyst where I improved the bank's processes, systems, and performance, using my attention to detail and problem-solving. I worked with cross-functional teams to analyze data, identify gaps, and implement solutions, resulting in increased efficiency, accuracy, and customer satisfaction. I also trained and developed staff.I am currently pursuing a master's degree in Project Management and Operations at Southern New Hampshire University, where I am learning to apply predictive and agile methodologies to plan, execute, and evaluate complex projects. I am passionate about enhancing my operations and project management skills, and leveraging my experience in the payment industry, to advance my career in the banking. My goal is to contribute to the success of organizations that value innovation, collaboration, and customer satisfaction.

Listed skills include Customer Service, Banking, Retail Banking, Retail Sales, and 28 others.