Highly experienced, knowledgeable, and trusted advisor and transformation leader to banks, finance companies, captives, and private equity firms. Advise clients on digital technology, operations strategy, systems implementation, fraud strategy, and transformation initiative implementation to drive revenue growth, reduce costs, and improve customer and employee experiences, all while maintaining utmost compliance to federal and local regulations. Primarily focus on transformation program execution and management, strategic planning, system implementation, digital strategy development, insights discovery & visualization, business process optimization & automation, and regulatory compliance.Experience and Capabilities include: • Demonstrated large-scale transformation leadership, program management, and change management• Influenced executive boards, COOs, CFOs, and CIOs though effective communication and story telling• Headed end-to-end full implementations of enterprise-scale systems, including originations, decision engine, marketplace, servicing, collections, and warranty resulting in successful launches • Collaborated and achieved consensus of differing parties in merger to create future vision and roadmap• Architected the target operating model for ideal process, people, and technology at multiple clients• Facilitated data scientist team to create data extraction and natural language algorithms for credit policy• Coded in SAS to gain insights on large volumes of transactional data and create behavior scorecards• Leveraged regulatory and compliance experience to strengthen and automate control environmentsClients have included: • Global Banks• Regional Banks • Credit Unions• Auto Finance Captives / Lenders• Finance Companies• Mortgage Lenders• Student Lenders• Fintech / Marketplace Lenders• Credit Card Companies• Automotive Manufacturers (OEM)• Insurance Companies • Private Equity Firms • Software Companies• Wholesale LendersTechnology Skills include:• Program Mgt: Agile SAFe, JIRA, MS Project, ServiceNow, Miro, KeyedIn• Data Science: SAS, Alteryx, Excel, Python• Business Intelligence & Data Visualization: PowerBI, Tableau, Excel• Robot Process Automation (RPA): Automation Anywhere, Blue Prism, UIPath• Cloud: Google, AWS, Microsoft Azure, Salesforce• Enterprise Systems: CRM, Origination, Decision Engine, Servicing, Collection, Warranty, Recovery
Listed skills include Business Process Improvement.
